|
Job Description
Under the oversight of the Office Manager, the key responsibilities of the Customer Service Coordinator include, but are not limited to the following:
Oversee the two front desks for the Career Center, making sure that the area is fully staffed during normal business hours
Greet all visitors and ascertains pertinent information. Answer telephone and provides information or refers calls to appropriate staff member. Takes and delivers messages in a timely manner, schedules advising appointments and maintains staff and front desk calendar(s).
Recruit, onboard, train, and manage 10-12 student associates. Creates working schedule and evaluates performance, provide guidance, and give feedback to students quarterly. Updates the training manual and the student intern directory
Reviews and approves alumni accounts for connect SC, Trojan Network, Handshake and Interstride on Salesforce
Review and approve employer and job accounts in connect SC and Handshake, the university s job platform.
Participates in preparing promotional materials and displays. Places office supplies orders, restocks items, and display areas.
Manage student and alumni appointments for Career Center Advisors, including rescheduling, cancellations, and staff shortages
Collaborate with Career Center staff and student workers to serve over 45,000+ students and alumni, including drop-ins, navigating connect SC, and general USC info
Performs other related duties as assigned or requested
|
Job Requirements:
- Handle incoming customer service calls
- Dispatch incoming customer phone calls
- Accept customer calls and return customer
- Maintain customer service related information for customer accounts
- Ensure quality customer service and customer satisfaction
- Maintain customer service voicemail and return customer calls
- Provide customers with superior customer service
- Provide customer service for internal customers
- Capturing customer information and answering customer inquiries
- Resolve inbound customer calls regarding account
- Take customer orders and provide high-quality customer service
- Make out going customer service calls
- Work with customer service manager to ensure proper customer service
- Resolve any customer service issues
- Answering inbound calls and providing excellent customer service
- Provide customer support and handling customer inquiries
- Combining excellent customer service skills
- Assure quality customer service to all customers
- Provide exceptional customer service to all customers
- Provide superior customer service with all customer interactions
Associated topics: agent, clerk, customer care specialist, customer service, customer service specialist, rep, service agent, service representative, technical support, telephone