Job Title: Passenger Customer Service Representative – LAX Airport
Location: Los Angeles International Airport, Tom Bradley Terminal
Classification: Non-Exempt
Work hours: 40 hours a week shift – includes weekends and holidays.
Pay: $18.30 per hour
Overview:
A global airline company is now looking for a Customer Service Representative at LAX airport. This position is coordinating passenger service and operations on a daily basis, leading passengers professionally with a great experience. Japanese Bilingual or Passenger service experience is required.
Responsibilities:
• Provide excellent Customer Service for passengers through assisting customers during check-in/luggage check-in, verifying the identification documents, printing boarding tickets, and arranging the seating and meal preferences at the counter and gate before and during boarding.
• Handle Passenger Service Functions including special needs and accommodations- wheelchair assistance and unaccompanied minors and others.
• Support Supervisors and Managers in ground operations and resolve any complaints such as reservations delays and baggage issues.
• Assist other operational support such as data entry and other administrative duties.
Qualifications:
• Excellent customer service skills
• Available to work any shifts including weekends and holidays
• Japanese bilingual skill is a plus
• Previous passenger service experience is strongly preferred but not mandatory
Benefits: Medical, Dental, Vision, Life, Long-term disability, FSA, Paid Vacation, 401K, and Travel Benefits.
About Advantage Resourcing
Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.