Company Profile:TiqAssist is a technology startup that is changing the way Season Ticket Holders for Major League Sports franchises (NBA, NFL, MLB, NHL, MLS) manage their tickets. We are re-imagining the season ticket holder experience by building software and services that eliminate the time it takes to manage, sell and transfer tickets in the current resale marketplaces. We are season ticket holders that are passionate about sports, with expertise in resale, pricing, technology and analytics. If you’re looking for a career in sports, this is your opportunity to join a founding team and make an immediate impact in an organization that is hitting a high growth phase.Job Description:You fall asleep watching SportsCenter with SVP and Get Up with a cup of coffee to find out what is happening in the sports world. You debate things like Bulls dynasty vs. Warriors dynasty with your friends and decide where you want to eat based on whether there is a TV at the bar.You also thrive in a small team/startup environment, and love wearing multiple hats. You are excited by taking on whatever comes up that day in order to create great experiences for sports fans, and over time coming up with ways to organize that chaos. You flow seamlessly between using ticket broker software and answering customer emails/phone calls.We are sports fans looking for a talented operations and customer service specialist to create amazing experiences for our clients. You will be mainly responsible for handling key aspects of ticketing operations. In addition, you will be communicating with our customers to help them onboard, use our platform, and help them purchase extra tickets from time to time.Prior experience working for a ticketing brokerage and owning season tickets / being a frequent live event attendee will be a huge plus for the role. While the role is part-time to begin, there is opportunity for the role to morph into a full-time role as live events return and we continue to grow our user base.Responsibilities:Ticketing Operations: List tickets, reprice tickets, manage operational activities tied to customer onboarding, and troubleshoot issues tied to listing tickets / sale fulfillment.Purchase tickets during onsales/presales, as well as help buyers find tickets for events they want to attendCustomer Service: Address customer questions/concerns, including helping with inquiries from prospects from time to time.Suggest and implement operational improvements to improve efficiency, minimize errors, and improve the customer experience.Collaborate with other teams, like marketing, sales, technology to improve operations and the customer experience.Requirements:Must be passionate about sportsMust function well in an extremely dynamic environment, collaborating within a small teamMust be well versed in ticket broker toolsSkybox (or another ticketing point-of-sale)Experience with automation tools such as 1Ticket, SeatScouts, or AutoProcessorExperience with pricing tools such as Broker Genius a plusExperience purchasing tickets during onsales/presales, as well as helping buyers find tickets for events they want to attendExperience in CRM tools such as Zendesk, Freshdesk, Salesforce, or Zoho a plusFamiliarity with collaboration tools like Slack, Trello, etc