Customer Service Representative at Think Tell Junction
Location: Los Angeles, CA
Job Type: Full Time (40 hours/week)
Salary: $41,205 – $45,680 per year
About Us:
At Think Tell Junction, we understand the significance of staying connected in today’s fast-paced world. We are thrilled to welcome you to a realm where communication transcends boundaries, and every conversation is an enriching experience.
Job Description:
We are seeking a dedicated and personable Customer Service Representative to join our dynamic team in Los Angeles. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our services.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues efficiently, escalating to higher levels when necessary.
- Provide accurate information about our products and services.
- Maintain customer records and update information as required.
- Collaborate with team members to improve overall customer experience.
- Handle customer feedback and provide insights for service improvement.
Qualities:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities.
- Ability to work in a fast-paced environment.
- High level of patience and empathy.
- Team-oriented mindset with a proactive attitude.
- Prior experience in customer service is preferred but not required.
Benefits:
- Competitive salary with annual reviews.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan with company match.
- Opportunities for career advancement.
- Friendly and supportive work environment.
Join us at Think Tell Junction and be a part of a team where your contributions truly matter. Apply now and embark on a rewarding career in customer service!