Customer Service Representatives

Job Description

Fantastic opportunity to work in one of the leading privately owned beauty companies in the Los Angeles area. Headquartered in the City of Commerce, American International Industries is committed to creating innovative, market-driven products, providing both the consumer and the beauty professional quality and value..Our product lines include Andrea, Ardell, Body Drench, Checi, China Glaze, Clean + Easy, Clubman, EzFlow, Fright Night, Gena, GiGi, ibd, ‘N Rage, ProLinc, SuperNail, Surgi-Care, Tres Flores, and Youthair to name a few.

DETAILS OF PRIMARY RESPONSIBILITIES

  • Handles inquiries received from customers, sales reps, and field personnel, regarding price, delivery, order placement, order status, product information, and required changes.

  • Researches and resolves order discrepancies. Take corrective action.

  • Processes sales orders in an expeditious manner to facilitate customer shipments and meet required delivery dates.

  • Assists the credit department in resolving disputes on invoices and charge backs.

  • Provides operational support and product information for all product brands when needed.

  • Reviews daily sales order and backorder reports and takes appropriate action.

  • Creates spreadsheets and prepares reports for distribution to customers and management.

  • Meets departmental standards for providing quality care and support for customers.

EXPERIENCE & SKILLS

Minimum 2 years of office experience. Must be excellent at multitasking and problem-solving. Excellent communication skills and detail oriented. Reliable and a team player. Proficient knowledge of Excel, MS Word, PowerPoint, and Outlook. Knowledge of EDI order processing a plus.

BENEFITS OFFERED

We offer medical, dental, vision, paid time off, holiday pay, voluntary supplemental and life insurance, and retirement plan.

For consideration, please send your resume.

Company Description

American International Industries is the leading manufacturer and distributor of innovative, quality beauty and skin care products for men and women. With forty-five years of industry experience, we understand what it takes to be successful in the competitive and ever-changing world of beauty.

Headquartered in Los Angeles, California, we are at the heart of beauty and fashion. Our continued access to the latest trends has given way to fresh and innovative products. Our corporate headquarters occupy approximately 250,000 square feet and are comprised of executive and administrative offices, warehousing and on-site manufacturing and distribution facilities.

Our product lines include Andrea, Ardell, Body Drench, Checi, China Glaze, Clean + Easy, Clubman, EzFlow, Fright Night, Gena, GiGi, ibd, ‘N Rage, ProLinc, SuperNail, Surgi-Care, Tres Flores, and Youthair to name a few. With over 60 brands, our niche products reach all segments of retail, beauty-supply, grocery, boutique and specialty markets in over 180 countries and is sold exclusively through distributors and wholesalers.

American International Industries is committed to creating innovative, market-driven products, providing both the consumer and the beauty professional quality and value.

Each of our product lines possesses considerable brand equity and a distinct heritage. Our commitment to quality, value and innovation has led to highly visible, category-leading brands, placing American International Industries at the forefront of the beauty and personal care industries.

by Jobble

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