Customer Care Representative need to join a local company that specializes in the food industry and is one of the most creative companies in the flavor development and innovation. The Customer Care Representative will be responsible for providing accurate order fulfillment and world class customer service. Customer Care Representative must effectively navigate complex issues throughout the order fulfillment process to ensure products are delivered with accuracy and timeliness. Position is performance to hire.
CUSTOMER CARE REPRESENTATIVE ESSENTIAL JOB FUNCTIONS:
•Accurate and timely entry of purchase orders received by email, fax, EDI provided by Customers
•Ability to demonstrate superior proactive and problem-solving skills when encountering and resolving issues. Anticipate potential issues and escalate situations to management as necessary.
•Provide exceptional follow-up and monitoring of each order, identifying and addressing any potential issues as quickly as possible
•Interact with Sales Department and provide support as required.
•Exhibit superior planning and communication skills, attention to detail, and the ability to perform under tight deadlines and in high-pressure situations
•Communicate with customers as to status of orders, while maintaining accurate customer account information.
•Communicate with Production, Shipping & Receiving, and Quality Control via work order status to ensure validated customer requirements are met.
Hours: 8 am – 4:30 pm
Pay: $20
Location: Pacoima
#rmfgzip
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Job Requirements:
- Experience in the manufacturing industry
#rmfgzip
#rmfgindeed
High School
2-5 years