In Business since 1936, Salsbury Industries is the industry leader in manufacturing and distributing mailboxes and lockers. Salsbury Industries has developed a winning team! We offer a competitive benefit package and stable work environment Join our team!
We are seeking for highly motivated Customer Service Professionals to join our Customer Service Department. Successful candidates must have a positive attitude, a high level of energy ability to sell product. Must be articulate, enthusiastic, highly motivated and possess excellent telephone skills.
Responsibilities
Handle customer inquiries via phone, email, and chat
Provide accu rate, valid and complete information by using the right methods/ tools
Document and update customer records based on interactions
Process orders and quotes
Develop and maintain product line knowledge
Follow communication procedures, guidelines and policies
Qualifications
3+ years of experience in customer service
Excellent verbal and written communications skills
Team player with a positive attitude
Excellent attention to detail
Great organization skills, with the ability to multi-task
Proficient in Microsoft Office (Outlook and Word)
High school diploma; further education a plus
Benefits
401(k)
Health insurance
Dental insurance
Vision insurance
Paid sick time
Paid vacation time
Paid holidays
A dynamic and challenging work environment with opportunity for growth
Competitive salary
Job Type
Full-time
Pay Rate
From $18.00 per hour
Schedule
Monday through Friday (in office)
Job Requirements:
- Handle customer inquiries via phone, email, and chat
- Provide accurate, valid and complete information by using the right methods/tools
- Document and update customer records based on interactions
- Process orders and quotes
- Develop and maintain product line knowledge
- Follow communication procedures, guidelines and policies
Associated topics: answer, call center, client, client service, customer, customer care, customer service representative, help desk, representative, telephone