We are seeking a highly motivated, Client Support Specialist to join our team.
The Client Specialist will be responsible for ensuring our existing clients receive unparalleled Client service.
Daily responsibilities will include reviewing clients’ current campaign analytics and applying a results-oriented approach to all client requests and inquiries.
This position requires active account management and constant oversight and monitoring to identify potential areas of troubleshooting.
Additionally, the right candidate will utilize internal reporting systems to optimize account performance.
This position is great for someone who wants to continually challenge him/herself, while always learning something new that will help him/her grow exponentially.
Knowledge & Skills:
Strong interpersonal skills – Team player mentality
Effective communication skills, both verbal and written
Excellent organizational skills, with the ability to manage and prioritize multiple projects
Ability to adapt to a dynamic environment that’s constantly changing
Strong initiative is a must
Detail-oriented
Must be a critical thinker, with the ability to anticipate problems and quickly find effective solutions
Strong skills in problem-solving
Team Player Mentality
Strong customer service
Must be open to travel to industry conventions as a company representative
Qualifications:
Minimum of 2 years relevant sales experience and/or customer service, preferably in the financial services industry
Proficient in Microsoft Excel with extensive knowledge using pivot tables and formulas
Tech and Internet savvy – comfortable learning and using new software
Zero Parallel, LLC is an equal opportunity employer that embraces and promotes diversity in the workplace.
Zero Parallel boasts a great team culture where hard work is not only appreciated but also rewarded!
At Zero Parallel, we believe that our success is built on the success of each and every one of our employees.
To that end, here are just a few of the benefits we offer to all eligible employees:
Medical, Dental, and Vision Insurance (100% paid premium for employee and dependents)
Accrued vacation
Gym membership
Weekly office massages
Kitchen stocked with snacks, juices, and cereal bar
Weekly office lunches
Team building activities & company social events
Opportunity for professional growth within company
Penthouse office suite with awesome views
This is an excellent opportunity for a professional with a company that values and rewards dedication, hard work, and team players!
Zero Parallel is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law.
Zero Parallel expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.
Zero Parallel provides equal employment opportunities to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
This policy is intended to comply, and Zero Parallel so complies, with applicable state and local laws governing non-discrimination in employment.
We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local law requirements, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Schedule:
Monday to Friday
Supplemental Pay:
Bonus pay
Ability to commute/relocate:
Los Angeles, CA: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Work Location: One location