You are passionate about solving customer challenges and have extensive knowledge of tech, data, TV & digital video space. You have a proven track record of exceeding revenue goals and building relationships to tackle strategic client objectives for a high growth ad tech organization. You live by the same values we do and want nothing more than to win.
VideoAmp is on a mission to create the best employee and workplace experience where people can bring their whole self to work every day. We believe that accomplishing something great requires a special group of people who work hard, drive results and have a blast while doing it – people who challenge the status quo and embody our values. People who say “I’ll find a way” instead of saying “it can’t be done.”
The Videoamp Revenue organization is focused on driving revenue for the company through value based client relationships. The Client Success Manager provides business critical insights using analytics, manages the existing client relationships, and helps teams drive strategic initiatives forward through flawless execution. We partner across the organization on closing the gap between strategy and execution to deliver an incredible client experience.
We are seeking a highly motivated, passionate, revenue driven individual with strong qualitative skills and exceptional oral and written communication skills. The Client Service Manager puts people first, is comfortable with clients & excels through strong critical thinking skills as well as the ability to build relationships.
You are passionate about all things data and tech, and have extensive knowledge of the digital space. You are accomplished in the areas of execution and implementation and you are ready to support the strategic objectives of a highly cross-functional organization.
RESPONSIBILITIES:
- Deliver a great customer experience by setting client expectations & effective oral and written communication
- Drive client value through customer centric problem solving and outcomes
- Increase Retention by exhibiting excellent customer service and through great experiences
- Grow live business through expansion into the solutions suite & adoption of applications that deliver client value leveraging quantitative and qualitative skills
- Responsible for managing the pre-sale proposal process (proposal & strategy creation) & executing, maintaining, and growing existing client relationships (reporting, client deliverables, client engagement)
QUALIFICATIONS:
- 4+ years interactive online media planning & buying or account management in the ad tech industry with a managed or self-service DSP. Video specific background preferred
- Expertise managing campaigns of different sizes and goals in major DSPs, or working with SSPs on publisher’s side. Previous Ad Operations experience and fluency in a programmatic media buying technology/platform a plus
- Ad Agency, DSP or in-house Brand Marketing experience a plus
- Previous direct client account management
- Strong experience with Keynote, PowerPoint, and Excel
- Strong work ethic and autonomous individual with a experience in customer success or relations; desire to work in a fast-paced, results-driven environment
PERKS:
- Unlimited paid time off each year
- Annual vacation stipend
- Onsite gym, fitness classes and personal trainer
- Casual dress code
- Kitchen stocked with healthy snacks
- Health, dental and vision benefits
- Parental leave
- Epic growth
ABOUT
At VideoAmp, we believe in challenging advertising paradigms to maximize value for clients. We do this by enabling companies to execute on business outcomes across their media investment instead of more traditional media metrics. VideoAmp is the software and data solutions company powering the convergence of the linear TV and digital video advertising. Our solutions connect linear TV viewership with addressable data assets to benefit the marketing and media industries. This enable marketers and content owners to holistically plan, transact, and measure deduplicated audiences across digital video, OTT, connected and linear TV advertising.
Come and join us!