Client Services Manager

Description:

Working at New Leaf: If you’re a hustler that likes independence and is interested in good compensation, this position will be a great fit for you. It’s time for a shift in consciousness. Join an organization that is more than just a place to work. It’s a lifestyle that allows you to pursue individual excellence in a flexible yet passionate team environment.

About the Position

As a canvassing hunter for New Leaf Biofuel, a Relationship Manager solicits new accounts for the collections department within the assigned Los Angeles, CA territory. This job is an integral part of New Leaf’s recycling process, supplying the used cooking oil-producing accounts needed to make biodiesel and providing the backbone of the company’s customer service.

Relationship Manager Compensation

The base salary for this role is $64,480, plus robust commissions. Depending on the output, this position’s first-year potential earning range could exceed $120,000. It is not uncommon for a Relationship Manager’s base pay to be outpaced by commissions in 3 to 5 years.

Duties and Responsibilities for a Relationship Manager

Outside Sales (60%)

  • Canvas New Leaf territory, looking for new leads to contract.
  • Use CSS routing software to see if location notes exist for prospective accounts.
  • Make contact with potential accounts, and distribute business cards to maintain progress tracking on Pipedrive software.
  • Identify the current vendor situation, if applicable.
  • Close accounts, collect signatures on contracts and perform site surveys to collect site-specific pertinent details, hours of access, and contact information.
  • Determine correct containers for new accounts.
  • Perform follow-up visits to customers to maintain relationships.
  • Become familiar with the biodiesel production process and San Diego Health Department and Stormwater regulations to complement sales effort.

Inside Sales (20%)

  • Study NLB Sales playbook
  • Call prospective accounts and use provided phone scripts for potential customers.
  • Use CSS routing software to see if location notes exist for prospective accounts.
  • Use Pipedrive software to make sure locations are not being solicited by other relationship Managers.
  • Create a schedule for outside sales visits.
  • Communicate with key masters.

Administrative (20%)

  • Show an aptitude for keeping up with your own accounts, gallons collected, and trends by using relevant reports in CSS.
  • Thoroughly complete new account paperwork
  • Upload new account paperwork as a package to Google Drive
  • Update delivery spreadsheet in a timely manner.
  • Maintain progress tracking on Pipedrive software on a daily basis.
  • Update Sales Tracker with activity on a daily basis
  • Fill out 15fives, one on ones, quarterly, and yearly reviews.
  • Communicate with the office regarding location-specific issues

Requirements:

Qualifications

  • Bachelor’s degree in Marketing, Communications, Business, or equivalent experience (minimum four years) in the Sales and Hospitality industry
  • Active driver’s license and an insured vehicle in good working condition
  • Exceptional social and customer service skills
  • Flexible schedule
  • Persistent mindset
  • Excellent time management skills
  • Ability to work independently
  • Ability to follow work protocol
  • Strong organizational skills

Working Conditions

This job requires the employee to work outdoors, covering your territory on a constant basis. There is also a smaller element of the position, which requires indoor sales, communication, and administrative work. This position also might require appointments to be met at odd hours or on weekends, depending on the prospective customer’s availability.

Physical Requirements:

  • Must be able to spend extended amounts of time while canvassing outdoors.
  • Must be able to cope with extended traffic conditions while seated inside a vehicle.

Direct Reports

N/A, No Direct Reports

Relationship Manager Compensation

The base salary for this role is $64,480, plus robust commissions. Depending on the output, this position’s first-year potential earning range could exceed $120,000. It is not uncommon for a Relationship Manager’s base pay to be outpaced by commissions in 3 to 5 years.

Benefits

Benefits include:

  • 100% medical insurance coverage for employees, 50% for dependents
  • Dental and vision
  • 401k savings plan contribution
  • Bonus potential

New Leaf Biofuel is an equal opportunity employer, and all qualified candidates are encouraged to apply. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity, expression, age, religion, national origin, citizen status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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