JOB POSTING

A Day in the Life

The Client Services Coordinator performs all functions related to the processing of orders and receipts through our 3PL facilities to meet client and customer expectations, acting as the primary liaison for our customers.

This position is in Los Angeles, CA working Monday – Friday, 8:00am – 4:30pm with possible overtime based on business needs.

All About You

The Perfect Fit:

• Excellent written and oral communication skills, attention to detail, and organizational skills.
• Excellent MS Excel, Word, and Outlook skills.
• Preferred Warehouse Management System (WMS) or AS400
• Must be able to work independently and as a team, as assigned.
• Able to maintain a positive, professional, and constructive tone with team members, management and brand and retail customers.
• This position requires the ability to choose from a course of action from several possible solutions for most problems. Some problems require the need to be analyzed and interpreted.
• Several possible solutions are available for most problems, but some problems require the need to be analyzed and interpreted.
• This position has specific objectives and priorities for tasks. Situations that do not have clear guidelines or policies are referred to the Director of Client Services for a decision or help.

The Must Haves:

• High school diploma/GED

and/or

• 1+ years of customer/client service duties working with the public in a service or sales environment.
• Logistical experience an asset.
• Physical ability to carry out the duties, including the ability to lift and carry up to 50 lbs, walking and standing for extended periods,

Things You Will be Doing

• Acts as the liaison between the clients and NRI.
  • Accesses information and maintains computerized and manual records relating to the movement of orders, receipts, and other related processes such as returns and CODs, etc.
  • Communicates to Operations on client priorities by monitoring and reporting on order and receipt activity to ensure accuracy and timing. Follows up with team to ensure completion.
  • Provides feedback on system’s needs and proactively recommends process changes.
  • Ensures a positive customer and client experience.

• Manages client relationships.
  • Effectively handles all client interactions, including higher level troubleshooting issues.
  • Evaluates inquiries, provides appropriate assistance, accurately processes orders, and follows through to ensure customer needs are met in a timely and effective manner.
  • Acts as a conduit of communication between the organization and the client.
  • Follows up with customer and service providers to ensure appropriate actions are taken and that any issues are resolved to the customer’s satisfaction.
  • Vets invoicing before it is sent to the client.
  • Helps clients improve their business through collaborative efforts of continuous improvement.
  • Works cooperatively with peers and other departments, keeps appropriate individuals informed to ensure positive customer relations are maintained.
  • Escalates Ideas/ Issues and opportunities to appropriate dept. or individual to ensure customer relations are maintained.
  • Entering client contracts

• Coordinate’s flow of inventory.
  • Coordinates physical good counts to meet audit or inventory control requirements with IMT Manager.
  • Completes necessary data entry (i.e., keying orders).
  • Ensures that orders / picks are prepared and out on the floor in a timely manner. Coordinates with operations to ensure completion.
  • Coordinate’s value-added service requirements.

• Coordinate’s freight and provides billing support/ verification.
  • Coordinates inbound freight by collecting information to plan for shipments in our facilities.
  • Coordinates outbound freight, including booking shipments and delivery appointments.
  • Aids in resolving discrepancies and billing issues.
  • Charge’s customer credit card based on client direction, alternatively manages Client Credit Card program.

• Work may involve responsibility for providing training and work guidance to others within the work unit, while continuing to perform the normal day to day activities of the position.

• Participates in and promotes LEAN and other continuous improvement practices.

• Performs other duties as requested.

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age

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