Client Service Manager – Water, Wastewater, Reuse

Carollo Engineers is an internationally recognized environmental engineering firm that specializes in the planning, design, and construction of water and wastewater facilities. We are seeking a Client Service Manager to support our vision of becoming the best water consulting firm. As part of our team, you will work on projects related to municipal water and wastewater treatment plants, including but not limited to major treatment plant expansions, regional water quality studies, and critical water reuse projects that will create sustainable and resilient water supplies for the world.

At Carollo you’ll make an impact at an organization that does meaningful work, fosters a collaborative team culture, and creates a diverse, inclusive environment where you feel like you belong. You’ll work alongside a collaborative and dynamic team of professionals that is truly passionate about our work. Carollo’s vision is to be the BEST water consulting firm and you’ll find that Carollo is also the best place for you to build your career.

Develops significant relationships with new and existing clients and has responsibility for client maintenance

Plans, schedules, and conducts engineering work on projects, for multiple clients, of medium to large sizes of moderately complex nature

Initiates and maintains extensive contacts with key engineers and officials of other organizations and companies

Has full technical responsibility for interpreting, organizing, executing, and coordinating assignments

Determines program objectives and requirements and organize programs and projects

Involved in exploration of subject area, definition of scope and selection of problems for investigation, and development of novel concepts and approaches

Responsible for budget, schedule, contractual obligations and quality standards

Directs several subordinate supervisors or team leaders

Responsible for training and mentoring internal staff

Plans and develops projects concerned with unique or controversial problems that have an important effect on major organization programs

Develops standards and guides for diverse engineering activities

Responsible for acting independently and making authoritative decisions on technical matters

Participates on team that prepares proposals, conducts interviews, and negotiates contracts with clients

Supports firm’s relationships with client management personnel

Responsible for identifying and directs sub-consultants performing services on projects

Active in professional associations, including presentation of technical papers, member of technical committee, officer of local or national organization

Minimal travel is required

Bachelor’s Degree in Civil, Environmental, or Chemical Engineering

Registration as a Professional Engineer

15+ years professional experience (exclusive of any advanced degree)

Experience delivering water and wastewater treatment, reuse, wastewater collection systems, water transmission/distribution, pipeline rehabilitation, and/or pump station projects

Ability to deliver high-quality services within budget and schedule constraints

Ability to evaluate progress of staff and results obtained, and recommend major changes to achieve overall objectives

Ability to communicate effectively with multiple clients and project teams

Preferred Qualifications:
Master’s Degree in Environmental Engineering

Design and construction phase experience

Pay Range:
$140,000 to $210,000 annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Other Compensation and Benefits:
Carollo is committed to providing employees with a competitive, comprehensive benefits program that provides the care employees and their families need to lead healthy, productive lives. Carollo’s benefits package includes paid time off and holidays, comprehensive health insurance coverage, pre-tax savings account options for healthcare, dependent care and commuter expenses, disability insurance and life insurance options for you and your dependents. We also offer free Caregiver Support, Travel Assistance, counseling services and discount programs. Other compensation that may be available includes: 401(k) company contribution matching, tuition reimbursement, discretionary bonuses, career advancement bonuses, professional registration bonuses, employee referral bonuses, and compensatory time for exempt employees. Flexible work arrangements may also be available.  

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