*Applicants for this job have flexibility to work from home anywhere in the United States.
This job is eligible for a $3,000 sign-on bonus.*You could be the one who changes everything for our 25 million members.
Centene is transforming the health of our communities, one person at a time.
As a diversified, multi-national organization, youll have access to competitive benefits including a fresh perspective on workplace flexibility.Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resourcesProvide assistance to members and/or providers regarding website registration and navigationDocument all activities for quality and metrics reporting through the Customer Relationship Management (CRM) applicationProcess written customer correspondence and provide the appropriate level of timely follow upMay coordinate member transportation and make referrals to other departments as appropriateMaintain performance and quality standards based on established call center metrics including turn-around timesFoundation Care:Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing servicesResearch and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustmentIdentify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reductionOur Comprehensive Benefits Package:Flexible work solutions including remote options, hybrid work schedules and dress flexibilityCompetitive payPaid Time Off including paid holidaysHealth insurance coverage for you and dependents401(k) and stock purchase plansTuition reimbursement and best-in-class training and developmentEducation/Experience: High school diploma or equivalent.
1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment.
Depending on the state, bi-lingual may be preferred.Centene is proud to offer competitive benefits for this position.They are available for review at: https://jobs.Centene.Com/us/en/benefits.The salary range in CO is:$35,360 $43,680; The salary range in CT is: $37,440 $45,760Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.