ESSENTIAL PURPOSE OF THE POSITION: As a Call Center Representative, you will engage with customers via telephone, Internet, and e-mail and will handle a variety of functions, including customer service and customer contact.
You will receive inbound phone calls and make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.
The position is also responsible for the following, but not limited to: ESSENTIAL FUNCTIONS AND TASKS: Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service Meet customer requirements through first contact resolution.
Work in a 24×7 work environment.
Use decision-support computer software programs to respond to common customer work/service order inquiries and requests.
Ensure that customers needs are met and provide additional information as needed.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file/database.
EXPERIENCE/REQUIREMENTS: Must be at least 18 years old.
High school diploma or GED; college experience or degree a plus Courteous with strong customer service orientation.
Possess outgoing and enthusiastic personality.
Demonstrate exceptional oral and written communication skills.
Knowledge of basic computer operations and telephone systems.
Dependable with proficient attention to detail.
Ability to function effectively in a fast-paced work environment.
Possess strong work ethic.
Possess good listening skills.
Ability to deal with irate customers and resolve customer issues and/or complaints.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Ace Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of The U.S.
Armed Forces, Individuals with Disabilities, Women, and Minorities to apply.
(EEO/M/F/V/D)