A full-time position requiring up to 40 hours per week and reports to the Account Manager of Residential Services. The position is responsible for intake, scheduling, routing, identifying needed resources and follow up of all Residential Services jobs, completing each task timely and accurately.
Job Requirements:
Position Responsibilities:
Create customer focused practices and provide excellent customer service. Create routes for company vehicles utilized by the In-Home Coordinator. Identify resources including In-Home Coordinators and Network Partners for order fulfillment. Build partnerships and relationships with field resources and field leaders to assist in efficient order fulfillment. Update information in various systems as information is received. Monitor orders to ensure they are scheduled, updated and completed on time. Monitor resources against company and client expectations providing feedback, garnering greater partnerships, and creating transparency and accountability for all resources utilized. Schedule customer orders. Process all information timely and accurately. Identify and communicate resource needs to management. Answer incoming calls and make outbound phone calls to customers. Conduct outgoing calls to generate sales and/or find available resources. Conduct customer completion surveys. Coordinate with the Asset Department to schedule service for company owned vehicles. Document detailed activity notes as required. Other duties and/or tasks may be assigned on an as needed basis. Position Requirements Excellent customer service and communication skills. Excellent organizational skills. Ability to meet deadlines. Required availability including nights, weekends, and holidays. Ability to work independently or as part of a team. Ability to provide an acceptable background screen. Ability to pass a drug screen.
Essential Job Functions Ability to sit for long periods of time. Ability to use hands and fingers to operate office equipment. Ability to effectively communicate in English, both written and oral.