We are hiring for Customer Service Representatives in Chatsworth.Customer Service Representatives provide service or product information, sales, solutions and relevant details to customers in a Call Center environment.
They are sociable individuals, with a knack for providing professional and clear answers to customer’s requests.DUTIES AND RESPONSIBILITIES: Effectively execute the following duties and responsibilities.
Other related duties may be assigned, based on business needs.Answer a high volume of telephone inquiries from potential notaries and current customers regarding sales and/or supportResolve product or service issues through identification and efficient resolutionDeliver high quality Customer Service in a warm, caring and professional mannerUpsell and cross-sell Membership and additional products to customers, while explaining the features and benefitsMay be asked to respond to customer inquiries via Company’s web chat feature, requiring advanced typing speed and professional written communication skills.Comply and adhere to the NNA’s ethics and security policiesMaintain positive relationships with both internal and external customersComplete additional training throughout the year relevant to Customer Care Professional dutiesAdhere to the Call Center Attendance Policy expectationsContribute to team projects when assigned, and perform other administrative duties as neededContribute to a positive working environment making this the Best Job Ever for self and othersQualifications/SkillsExperience/KnowledgeHigh school diploma or GED requiredPrior call center experience preferredPrior sales experience preferredMust be proficient with a MS Office, and comfortable working with computers and a variety of programsMust demonstrate problem solving abilities, and the ability to work both independently and as a teamApply today and email jspear@ultimatestaffing.comWe are an equal opportunity employer and make hiring decisions based on merit.
Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.