Business Support Manager

Description:

Who We Are:

FFB is an award-winning, single-branch bank that originated in Fresno, CA. Since its opening in 2005, FFB’s mission has been to provide customers with 1st class banking services. At FFB, we understand that every person who walks through our doors is unique. Therefore, we strive to provide each customer with a carefully crafted banking solution that is tailored to their individual needs. It’s with this customer-first mentality that FFB has become one of the leading community banks in the nation.

Despite being headquartered in Fresno, CA, members of the FFB team come from all over the country! Since we believe that people are our greatest asset, we are always seeking ambitious, passionate candidates who share FFB’s goals and values regardless of where they live. If you feel that you could be a great addition to our team, then we encourage you to reach out and apply!

Recent Awards and Recognitions:

  • Voted Best Bank by Best of Central California People’s Choice 2022
  • Rated the #10 Community Bank in the Nation
  • Ranked #6 on American Banker’s Top Publicly Traded Community Banks List 2022

What You Should Expect While Working at FFB:

  • Company ownership through our Employee Stock Ownership Program (ESOP)
  • A friendly, close-Knit work culture that encourages growth
  • Opportunities to Participate in Community Networking Events
  • Benefits Package
  • Medical/Dental/Vision
  • Life Insurance
  • Paid Vacation
  • Employee Stock Ownership Program
  • 401(k) Retirement Plan
  • Training & Development
  • Tuition Reimbursement
  • Employee Assistance Program
  • Internal Job Posting & Referral Program

Ideal Candidate:

FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways:

  • Teamwork – We collaborate, hold each other accountable, and win together.
  • Relationship – We are trustworthy, transparent, and respectful.
  • Authentic – We are humble, vulnerable, and we speak up.
  • Commitment – We are owners…Be hungry, responsive, and have a sense of urgency.

Employment with FFB will allow you to earn competitively, grow professionally and enjoy a collaborative and compassionate culture that rewards good ideas, good work, and initiative.

The Business Development Officer (BDO) is responsible for developing new deposit, loan and merchant business for the SoCal market. The BDO will assist the Manager of Business Development and Marketing on prospecting and closing/referring leads in that market. This position is responsible for attaining established individual, department and Bank goals through active participation in sales. The Business Development Officer will prospect for leads both directly and indirectly through referral sources, ascertaining prospect and market needs, constructing and presenting prospect and market solutions, in the form of a proposed deal structure, selling the solution both internally and to the prospect, and closing/funding deals.

The position will also participate in the BDO incentive plan.

Job Duties

Develops business through the cultivation of contacts within a Professional Referral Network, by performing the following:

  • Analyzes market research data to guide sale efforts.
  • Develops and maintains a network of reliable business development advocates.
  • Develops annual business plan in conjunction with Division Sales Manager, which details activities to follow during the fiscal year, which will focus the Business Development Officer on meeting or exceeding their sales goal.
  • Complete understanding of prequalification, pricing and proposal models.
  • Demonstrates the ability to carry on a business conversation, both verbal and written, with business owners and decision makers.
  • Maximizes all opportunities in the process of closing a sale resulting in the increase of market share.
  • Maintains bank provided database of qualified leads through referrals, telephone canvassing, face-to-face cold calling on business owners, direct mail, email, and networking.
  • Demonstrates an understanding and ability to position bank related products.
  • Prospect, source, structure, propose, negotiate and close deals that are consistent with the products of the bank.
  • Creates and conducts effective proposal presentations and RFP responses that identify prospects business problems, the effects of the problems, and the bank’s solutions to their problems.
  • Responsible for sourcing and developing client relationships and referrals.
  • Meet or exceed Volume, Margin, Fee and cross-sell targets.
  • Responsible for identifying and building effective Centers of Influence Network with sales channels and associated professionals to maximize revenue.
  • Demonstrates the ability to gather, submit detailed business information for underwriting, pricing, and presentation of solutions to identified prospects’ business problems.
  • Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including the use of bank provided data tools to maintain accurate records to maximize opportunity potential.
  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Performing other duties as assigned.

Requirements:

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. To succeed in this role, an individual must be able to perform each essential job function satisfactorily. The requirements listed in this description are representative of the overall knowledge, skill and/or ability required.

  • Must reside in Southern California.
  • Bachelor’s degree preferred degree in Accounting, Finance, Economics, or another related field.
  • 5 years proven Business Development related experience and/or training strongly preferred.
  • Ability to read, analyze, and interpret financial statements, general business periodicals, professional journals, technical procedures, or government regulations.
  • Proven skills to develop marketing and business development skills with customers.
  • Demonstrated ability to cross-sell and explain all products and services with confidence and authority.
  • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
  • Ability to work with minimal or no supervision while performing duties.
  • Current California driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
  • Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
  • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
  • Ability to work with no supervision while performing duties.
  • Current California driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

PI217853551

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