Summary:
The Site Support Technician performs basic technical services for Black Box customers at a client site or in the field.
This position utilizes tools, training and expertise to maintain various communication systems and network applications for Black Box customers, all while providing excellent customer service.
Essential Functions:
Provide wide range of technology support for Black Box customers.
Installs, adjusts and maintains technical systems and applications.
Maintain IP-based systems including structured cabling systems, telephone systems, unified messaging, system security devices, data network equipment, videoconferencing equipment, file services, wireless LANs, desktop PCs and facilities management systems.
Provide voice systems support including any standards-based IP, systems and various TDM-based phone system manufacturers supported by Black Box.
Perform work under supervision.
Education Requirements:
High School/GED
Experience Requirements:
0-2 years of experience in Telecommunications and/or IT field Helper/entry level
Other Qualifications, Skills & Certifications:
Valid Driver’s license may be required Accreditation from a Technical School –
– Applicable Skill Trades Program is preferred
Competencies
Basic Computer Skills Knowledge of IP-based systems, structured cabling systems, telephone systems, unified messaging, system security devices, data network equipment, videoconferencing equipment, , wireless LANs, and PCs Able to read, write and interpret various correspondence, memos and instructions Basic understanding of telecommunications color codes, pin-outs, and infrastructure installation standards Understand basic data center protocols/work rules Ability to read and interpret floor plans, wiring diagrams, and other installation documentation Ability to carry up to 30 lbs.
and lift up to 50 lbs.
Ability to climb ladders and work from heights
What’s in it for you at Black Box Network Services?
Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure.
We deliver high-value products and services through our global presence and 3,000 team members.
Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!
We understand attracting great talent requires going beyond just competitive compensation and benefits.
Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements.
We have no shortage of opportunities.
If you are looking for a business that allows for individual reward and growth, we are the place for you!