VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 23,000 people around the world including locations in China and the Philippines.
At VXI, we are guided by our Values of Excellence, Integrity, Teamwork, Agility and Inventiveness.
International Language Account Associate – – VXI Global Solutions
Location : Los Angeles, California
Language : Bi-lingual: Cantonese, Mandarin, Vietnamese & Korean
Position : Inbound Customer Care / Bilingual Customer Service Representatives
Application Deadline : Immediately!
Pay Rate : $ 15.75 + bi-weekly bonus + incentives, Health, Dental, Vision, 401(k) plan, plus discounted subscription services!
Essential Functions:
• Provide exceptional customer service and resolve customer issues by responding to inbound call inquiries (billing, technical troubleshooting, account changes)
•Effective listening skills to ensure understanding of customer needs and desired out-comes
•Ask questions and actively listen for responses for the purpose of validating data and solving customer problems
• Work in a fast pace, changing environment
Qualifications:
•Proficient in English and one other language requirement (Cantonese, Mandarin, Vietnamese & Korean)
•High School Diploma or equivalent
• 1-2 years customer service and or sales experience with basic understanding of TV and Internet
• Flexible hours, including evenings, weekends, and holidays
• Ability to type 30 WPM minimum with accuracy
• Excellent communication skills and impeccable phone etiquette
• Ability to Pass 7 year Background Check and Verification of US Employment Eligibility