Hi There, Please go through below open requirement with one of our Direct client and let me know your interest Looking for Locals.
Title Call Center Service Specialist Customer Service Representative Location Chatsworth, CA Employment Type Full-Time Direct Hire W2 Contract Job Details We are seeking a dynamic Call Center Service Specialist, who has proven experience in performing a broad variety of telephone service transactions and provides service to members within the call center environment.
POSITION PURPOSE Serves as the voice of the member, representing and reinforcing their perspective throughout the digital banking product(s) lifecycle.
RESPONSIBILITIES Present and explain Credit Union services and products by phone.
Perform a variety of transactions and services with accuracy, efficiency and timeliness Assist or refer members with any and all questions or problems Maintain privacy of member account information Perform outbound calls, fax information, make necessary and appropriate requests of members Identify customer needs and cross-sell Credit Union products and promotions Customer Service You are a resource in identifying and resolving member servicing issues, and enhances member experience by providing distinctive quality service.
Teamwork Your ability to encourage and exchange creative ideas, to provide practical solutions to problems, will be used to promote innovation.
Communication Your effective communication style will be used to transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors QUALIFICATIONS High school diploma or equivalent A minimum of one (1) year of similar or related experience required including experience with Call Center handling heavy call volume Strong communication and public relations skills Superior Client Satisfaction methodology Solid math skills with the ability to create spreadsheets and analyze data Basic skills exercising initiative and using good judgement to make sound decisions.
PC Skills Word, Excel, Microsoft office We provide 10 ndash 12 week training EXPERIENCE TRAINING Bachelor’s degree in related field, or equivalent combination of related education and experience Regards, Dharam