We have a fantastic role for a “Technical Support Manager” for genuinely the market leading Blockchain/Crypto Software Company.We are looking for hands on experience of working with Blockchain, and in the Crypto industry, we are not looking for enthusiasts or crypto investors.The role will be part of the Customer Success team the tactical delivery arm of Customer Success; you will own delivery of production support services for core products and partnerships.
You’ll be focussed on the total customer experience for users and clients who need to engage with us, whether during their implementation, adoption or their ongoing utilization of products.
You’ll work closely with the product teams to feed back into the development cycle and to improve the overall service experience and offering.
You will lead the fast-growing US technical support team providing second-line technical support to all products.
You will ensure the creation and evolvement of practices for efficient handling of customer issues.Experience in technical customer support at a top SaaS/ Crypto/ Cloud/ Financial Services or any other market-leading companyTrack record of leading Customer Support teamsPassion for the Blockchain/Crypto worldsExperience of a product life cycle, development methodologies (Agile, Scrum), and service standards/ methodologiesThe role is US based and fully remote.
Offering a very competitive salary, plus bonus, equity RSU’s and excellent benefits, with UNLIMITED paid holiday.The opportunity is permanent; only candidates based in the US and eligible to work without need of visa sponsorship will be considered.
Rate is negotiable on experience.