The Client Services Trainee maintains the daily operations of the customer service and sales team.
This position develops, implements, and maintains processes, procedures, and programs to improve customer enrollment and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer & client service and sales support.Essential Duties and Responsibilities:Supports programs that drive team performance toward departmental and organizational goals.Assist customer service and sales team toward the achievement of operational goals.Hires and provides training for new and/or less experienced customer service and sales staff.Reviews and evaluates work to ensure quality and timelinessInvestigates and researches escalated customer service inquiries.Ensures employee’s behaviors are focused on improved customer satisfaction to drive customer loyalty.Qualifications:Required: Associate’s DegreePreferred: Bachelors DegreeOther Knowledge, Skills or Abilities Required:1 to 3 years of Customer Service or Sales experienceAbility to cross-train and develop team membersAbility to perform Account RetentionExcellent verbal and written communicationAbility to multi-task and to react well under pressure and treat others with respectIdentifies and resolves problems in a timely mannerPrioritizes and plans work activitiesFocuses on solving conflicts and listening to others without interruptingWork efficiently and effectively, both independently and as a teamBalances team and individual responsibilities and helps build a positive team spiritAdapts and able to deal with frequent changes in the work environmentAble to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.This is an entry-level position: We are looking for someone that is trainablePowered by JazzHRtmVPGlGI7B