:In this role you will:Be responsible for providing technical support for helpdesk calls and entering those calls as tickets into the help desk ticketing systemResponsible for managing all tickets that come into the ticketing system and gathering all the necessary informationPerform basic level troubleshooting and assistance via phone or using remote toolsHave Basic Microsoft desktop, OS, and office application suite experience Qualifications: The ideal candidate will possess:Minimum of 1-2 years of progressive computer hardware and software experienceAssociate Degree in Computer Information Systems preferred Customer service experience in helpdesk environment preferredDemonstrated customer service skills including ability to respond effectively and timelyDemonstrated written and oral communication skills and ability to communicate with internal stakeholders at all levels of the organizationDemonstrated organization, time management, and prioritization skillsetsBilingual English and Spanish speaking a plusAccess offers a comprehensive benefits package including medical, dental and vision coverage; an array of voluntary benefits (term life, whole life, identity theft protection and pet insurance); Healthcare and Daycare Flexible Spending Accounts; employer paid Short Term Disability, LTD and AD& D; a matching 403(b) retirement plan, generous paid time off, paid holidays, accelerated holiday pay and tuition assistance.Like us on Facebook and connect with us on LinkedIn.ALL POSITIONS ARE SUBJECT TO A CRIMINAL BACKGROUND, FINGERPRINTING AND MOTOR VEHICLE REPORT CHECK.The Agency is a smoke free workplace and offers smoke free campuses for our employees, visitors, clients, and interns.
EEO, AAE M/F/D/V.
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EEO/AAE/M/F/D/VIND2022