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Technical Support Engineer

Allume Energy

This is a Full-time position in Los Angeles, CA posted September 9, 2021.


Allume Energy is an Australian-based company making solar accessible and affordable for multi-family buildings. We have developed a proprietary technology called the SolShare, that optimally shares energy from a single solar system to multiple units. This behind-the-meter technology needs no change to the standard metering infrastructure and the utility”s billing system, making it a scalable solution to democratize access to solar energy globally.


The role focuses on helping Allume maintain the quality of installations, product reliability, and technical support responsiveness.

This person will be Allume’s point of contact with local utilities, solar providers, and additional technical partners regarding technical and installation-related queries. They will work alongside the Partnerships and Operations Manager and report to the CEO.  

The role will require a wide range of technical competencies across electrical systems, PV system design within the National Electrical Code, and technical support processes. Additionally, candidates must have strong communication skills to liaise directly with partners with technical and non-technical backgrounds.

Candidates should be excited by the opportunity to work in a small, fast-growing business with a flat organizational structure. This full-time role would present the opportunity to build and lead a team of technical support resources as Allume as our number of deployments continues to grow.


• Serving as a key technical support contact with utilities, solar providers, and potential partners

• Review technical documentation with a perspective for the SolShare application. These include SLDs, site photos, solar design plans, interconnection agreements, and more. 

• Supporting the Partnerships and Operations Manager in client calls on an as-needed basis 

• Performing site visits and in-person installation support  

• Ensuring SolShare technical compliance in a variety of utility territories 

• Providing recommendations on technical configurations that can lead to successful installations and ongoing performance 


• PV design experience 

• Knowledge of the National Electrical Code with reference to commercial and residential PV installations 

• Competency with electrical systems  

• Experience communicating with customers  

• Initiative to work autonomously and independently solve problems  

• Resilience and adaptability to thrive in a fast-moving and every changing startup environment 

• Passion for driving the adoption of renewable energy to create social and environmental change 

• Based or willing to relocate to the Greater LA Area


• PV installation experience 

• Experience establishing and operating customer/technical support processes 

• Spanish proficiency 

• Leadership experience 

• Former or current electrician 


• Electrical engineering degree 

• Startup experience 


  • Impact-focused startup with supportive company culture. Company values:Have the courage to create, the passion to persevere, diligence to deliver, solve problems that matter, and share the power
  • Flexible working options
  • Fast-growing team of 20, significant professional development and leadership opportunities available
  • Competitive salary commensurate with experience
  • Generous vacation policy
  • Medical, Dental, Vision insurance
  • 401(k)
  • Progressive parental leave policy: no minimum tenure, 10 weeks paid maternal leave, 4 weeks paid paternal leave

Allume Energy is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or any other characteristics protected by federal, state, or local laws. We welcome applications even if all qualifications are not met.


If you are passionate about our environmental and social mission and this role seems like a fit, we encourage you to apply!

Submit a resume highlighting your relevant experience for this position. Given the expected high volume of applications, we will only contact applicants selected for an interview.

The deadline to apply is August 31st, 2021