Job DescriptionReports to: Practice ManagerJob SummaryAnimal Emergency Hospital and Urgent Care enjoys a very busy, progressive-medicine environment in which the veterinarians depend very heavily on the Receptionists and other team members to efficiently, accurately, and compassionately communicate with clients and staff.
Additionally, Receptionists will ensure that anything and everything that can be done to assist within the continuum of care for our patients and clients is executed and that practice mission, vision, and values are demonstrated in all aspects of the position.
The Receptionist position exists for the purpose of serving our clients, patients, and staff.
The Receptionist courteously and efficiently meets and welcomes clients, volunteers, and other general members of the public, in person or on the telephone.
Receptionists are our companys first official representative.
They check-in/out clients, and organize other files and records as needed.
Duties include but are not limited to:Essential Functions and Duties Answer a multi-line phone system and direct calls and messages appropriatelyGreet clients in a friendly, professional, and efficient manner; direct or escort to appropriate area(s).Admit patients, including entering client/patient information and demographics into a computer.Appropriately communicate applicable patient information and estimated time of arrival, and notify the team appropriately upon patient arrival.Obtain medical and other information from referring vets.Scan and attach various patient medical sheets into electronic medical recordsFrequently check, respond, disiminate, and maintain Sling messages, staff email, and drive.Obtain deposits and other payments.
(Check out clients)Open and route incoming mail as appropriate.Perform general clerical duties such as scanning, photocopying, faxing, and mailing as required.Organize and maintain file systems.
Arrange for equipment maintenance.
Restock and maintain the cleanliness of the reception and client accessible areas.Understand and follow written and verbal instructions.Ensure clients receive accurate information about preparing their pet for their visit.Offer emotional support/resource materials to grieving clients compassionately and discreetly.Serve as a liaison between clients and service agencies handling pet remains; Ensure a complete, accurate, and compassionate process.Learn and utilize a variety of computer software programs such as ezyVet and Smartflow.Work holidays, extended, and weekend shifts as neededCross-train in ACT as applicable.Perform other procedures and duties as assigned.Position RequirementsEducationHigh school diploma or GEDExperienceAt least 1 years of related experience (emergency and veterinary preferred)Proficiency with Microsoft Office Suite, Gmail, Google sheets, and Google Docs.Average type speed of at least 40 wpm Bilingual skills are a plus.CompetenciesInterpersonal Skills Passion for working with people and pets; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Inspires the trust of others.
Collaborative, empathetic and proficient in both verbal and written communication.ProfessionalismApproaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of who they are; Ethical; Positive attitude; Accepts responsibility for own actions; Follows through on commitments.
Manages difficult or emotional customer situations with compassion; Responds promptly to customer needs.
Customer-friendly appearance and demeanor; Ability to work independently as well as a member of a team.AdaptabilityAdapts to changes in the work environment; Manages competing demands and priorities with enthusiasm; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Flexible.Organizational SupportFollows policies and procedures; Completes tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity; Strategic/Forward-thinking; Motivated, with a strong work ethic and high standardsPlanning/OrganizingPrioritizes and facilitates patient flow, Acute attention to detail and organization; Dedicated to continuous learning, growth, and improvement.Physical DemandsWork requires occasional standing and walking.
Must be able to lift, push, pull, and carry up to 40 lbs.
Must be able to sit, utilize hand and finger dexterity, talk, hear, utilize visual acuity to operate equipment, read technical information, and use a computer for prolonged periods of time.
Must be able to wear appropriate PPE such as face masks for duration of shifts.Working ConditionsMay be exposed to unpleasant odors, noises and animal feces.
May be exposed to bites, scratches and contagious diseases.