Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES:Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries to the appropriate departments.Directs visitors by maintaining employee and department directories; and providing instructions, and following up with the appropriate team.Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or departmentTakes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.Answers questions about organization and provides callers with address, directions, and other information.Maintains safe and clean reception area by complying with procedures, rules, and regulations.Serves as the primary contact for all interviews being scheduled for company, and coordinates to have applications ready for candidate as needed, as well as alerting the hiring managers and recruiter of any issues, delays, or no shows.Maintains the applications in file for recruiter, and provides such forms at the end of day to consolidate file.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.Contributes to team effort by accomplishing related results as needed.Receives, sorts, and routes mail, and maintains and routes publications. Orders, receives, and maintains office supplies.Coordinates travel arrangements for the executives and the operations team as needed.Performs other clerical tasks as needed.ESSENTIAL KNOWLEDGE, SKILL & LICENSES:Customer Service – Manages difficult or emotional customer situations; responds to requests for service and assistance.Communication skills Effective in both oral and written communicationProfessionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality – Demonstrates accuracy and thoroughness.Quantity – Meets productivity standards.Safety and Security – Reports potentially unsafe conditions.Attendance/Punctuality – Is consistently at work and on time.EDUCATION AND/OR EXPERIENCE:High school diploma or equivalentAt least three months related experienceBi-lingual Spanish preferredCompany Description People. Purpose. Passion.These are the hallmarks of Westlake Financial Services and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as “The Buy Program “) allows dealers to get an on-the-spot loan approval without waiting for callbacks, fax-backs, or rehashes.Westlake Financial Services is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.Westlake’s success didn’t just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.