As an Administrative Assistant II floater for the Department of OBGYN, responsibilities include answering, screening and responding to patient phone calls, scheduling clinic appointments, confirming clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, filing, assisting with obtaining insurance pre-certifications and referral authorizations, process requests for medical records, process medication refill requests, and assist with processing disability and return-to-work forms for patients. The AA II will travel and work at other UCLA OBGYN clinics throughout the community as assigned by the supervisor for coverage. Work is assigned and reviewed on an as needed basis. This position works independently, receiving general direction from Supervisor (MSO), Clinical Director, COO and/ or faculty.
- Skill in speaking on a one-to -one basis with persons of various cultural, economic and educational backgrounds to obtain information and explain admission/registration policies and procedures.
- Interpersonal skill sufficient to interact diplomatically with the public in a high volume public contact setting and with members of the health care team.
- Typing skill sufficient to input verbal or written data into University’s EMR System with accuracy and speed.
- Detailed knowledge of University’s EMR System procedures strongly preferred
- General knowledge of medical diagnosis in order to correctly interpret referrals.
- General knowledge of third-party, government programs and other sponsoring agencies.
- Working knowledge of medical terminology.
- Working knowledge of ICD-10 sufficient to code medical diagnosis.
- Skill in telephone business etiquette and a working knowledge of multi-line telephones.
- Ability to translate English/Spanish preferred
- General knowledge of medical insurance providers including HMO’s, PPO’s, Medicare, managed care insurance companies, and Medi-Cal to determine co-payments.
- Ability to maintain confidentiality of patient medical records and information.
- Knowledge of Microsoft Word to type miscellaneous correspondence.
- Ability to work flexible hours and travel to department clinics, as assigned.
- Bachelor’s Degree, preferred
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Associated topics: fertility, gyn, gyn and womens health, gynecology, maternal services, ob, obstetrician gynecology, obstetrics, obstetrics gynecology, physician ob