Servicon Systems, Inc.
EEO Statement: Equal Employment Opportunity/M/F/disability/protected veteran status
Admin/Clerical
US-CA-Los Angeles
Job ID: 2022-3696
# of Openings: 1
Category: Administrative/Customer Service
LA County – Inpatient Tower
Overview
In business for 48 years, Servicon provides superior custodial solutions for complex and high-end environments in the healthcare, aerospace, commercial, municipal, manufacturing, and entertainment industries. Servicing more than 100 million square feet daily, our customer base includes Fortune 100 and 500 companies as well as many of the largest hospitals, aeronautical facilities, and municipalities throughout the United States.
We take pride in building and sustaining long-term client relationships by providing customized solutions that offer measurable ROI and an unmatched customer experience.
Our goal is to create cleaner, healthier environments for our clients while working toward our vision of elevating the industry through integrity, leadership, and innovation. We want to change the face of the cleaning industry and seek candidates who share our values.
Responsibilities
The Office Administrator / Billing Coordinator will be responsible for assisting management with the daily operations of the supply ordering and distribution center. The position will work closely with customers and vendors, from initial inquiries through delivery and payment. The position will also work directly with Servicon Systems’ Finance team to provide accurate reporting on monthly activity. The ideal candidate will thrive in a people interfacing role and will be skilled at communicating via telephone and email.
• Act as primary receptionist, answering and directing calls from clients, vendors and employees
• Provide exceptional customer support via phone and email, answering questions regarding client accounts and ordered items
• Answer all emails from our online ordering platform, Orders.com
• Add, update and maintain client and vendor account information
• Enter orders, confirm order details and correct inaccuracies in description, pricing and/or quantity
• Invoice customers via email and provide instruction for and assistance with payments
• Process payments via AcceptPay
• Receive and enter invoices for payment and track vendor statements
• Schedule deliveries to warehouse
• Provide end of month reports to Finance team
• Inventory, order and restock office supplies
• Manage special projects as assigned
Qualifications
• High School Diploma or Equivalent
• Minimum of 3 years related experience
• Excellent oral and written communication skills
• Exceptional interpersonal and communication skills, strong customer-service orientation
• Ability to effectively juggle multiple priorities and possess strong organizational skills
• Well-developed analytical skills with the ability to independently problem solve
• Must be able to maintain confidentiality and appropriately manage sensitive information and data
• Mid to advanced expertise with Microsoft office
• Demonstrated experience managing customers and vendors
• Promote a positive, professional image and maintain a customer service focus
• Regular, consistent and punctual job presence from 8am-5pm with the ability to work overtime as needed
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