The Personal Banker delivers best-in-class client service to maximize relationship-building opportunities through branch sales and service execution.
The Personal Banker acquires new relationships and deepens existing relationships through cross-selling relevant products and services while delivering a remarkable client experience.
The Personal Banker educates clients on self-service capabilities and leverages the Attract, Engage and Connect model.
When appropriate, the Personal Banker connects clients with specialists.The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team.
The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients.Responsibilities:* Deliver client services and acquire new relationships and deepens existing relationships through the cross sell of relevant products and* Build referral business opportunities through Centers of Influence (COIs) and recommend strategies to grow the consumer and small business client base* Handle small business credit requests up to $100K, recognize/escalate larger lending opportunities and cross sell treasury/ and related small business products* Recognize transaction needs of clients and educate clients on service and digital channels for providing assistance with self-service* Perform calling activities including outbound sales as well as follow ups* Coach tellers and other branch staff on products/special programs, identifying client needs, and providing appropriate referrals* Understand and comply with Citibank policies, standards and procedures to ensure the security of the bank’s and clients’ assets* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:* 2-4 years of relevant experience* NMLS registration; Safe Act compliant* Previous banking, retail, or sales experience preferred* Proficient sales skills* Consistently demonstrates clear and concise written and verbal communication skills* Proficient computer skills and banking technology skillsEducation:* High School diploma or equivalentThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.