Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .
Location
One of the longest-standing hotels in Downtown L . A . , Hotel Figueroa recently completed a stunning restoration by award-winning design agency Studio Collective. Hotel Figueroa’s fierce spirit is now matched with modern touches, all while respecting the property’s original footprint and Spanish Colonial design.
The hotel boasts 268 rooms and suites, five F&B outlets and a landscaped courtyard featuring its iconic coffin-shaped pool. Hotel Figueroa’s vibrant arts program include s rotating art exhibits showcasing the works of L . A . ‘s most compelling female artists – an homage to its founding in 1926 as the largest project to have been financed, owned and operated by women.
Overview
The Security Manager is responsible for ensuring the operation of the Security Department in an attentive, friendly, efficient and courteous manner, providing all guests with a safe and secure environment throughout their stay, and for protecting hotel guests, employees and the physical property of the company.
Responsibilities
- – Motivate, coach, counsel and discipline all Security personnel according to Highgate Hotel’s SOP’s.
– Review Activity Reports of all security shifts daily.
– Review incident reports and ensure that they are written in a clear and concise manner.
– Efficiently relay all information involved in emergency situations to designated management.
– Assist outside agencies with all communication needs.
– Assist in supervising and reviewing investigations.
– Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages and evacuation measures.
– Be an active member of the Safety Committee.
– Monitor and assist with procedures for Lost and Found items.
– Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues.
– Know Innkeeper’s Laws and ensure the hotel’s compliance.
– Know and ensure compliance with the Loss Prevention SOP’s.
– Assist in training all department personnel in MSDS, HazComm, and Bloodborne Pathogen procedures.
– Maintain the Emergency response Kit.
– Assist the Human Resources Department with conducting quarterly locker room audits.
– Assist in preparing and conducting all Security interviews and follow hiring procedures according to Highgate Hotel’s SOP’s.
– Develop employee morale and ensure training of Security personnel.
– Review Security staff’s worked hours for payroll compilation and submit to Accounting on a timely basis.
– Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
– Maintain Highgate Hotel SOP’s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
– Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
– Ensure implementation of all Highgate Hotel’s policies and house rules. Understand hospitality terms.
– Ensure sign off of all Service Standards by Position for Security staff.
– Carry a pager or radio at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
– Establish and maintain key control system.
– Maintain required pars of all Security office and stationary supplies.
– Perform guest and employee escorts as required.
– Conduct bag and package inspections.
– Conduct daily key audits and follow up on any discrepancies.
– Assist with guest requests and guestroom entries while maintaining proper security and guest privacy.
– Review Security log book and Guest Request log on a daily basis.
– Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
– Monitor and ensure the use of the employee entrance.