Associate SOW Program Professional – Remote

Job Description
Virtual/Remote

• The purpose of an Associate SOW Program Professional is to provide administrative support to clients Statement of Work (SOW) solution, which may include reviewing SOW’s for accuracy and completeness, onboarding project-based workers, processing SOW extensions and terminations, offboarding project-based workers, oversight of milestone/deliverable or T&M billing, SOW updates, and reporting.
• This role will support a specific client or clients and may work with internal team members, suppliers and clients.

 
Required Skills

• Establish and develop manager relationships within assigned client(s) and expand existing relationships to ensure maximum customer satisfaction, working in conjunction with the program operations team and SOW team.
• Serves as the main POC for clients and suppliers to manage day to day components of a SOW and reviews new SOW Orders and CR revisions to ensure accuracy and completeness
• Support bid process for Full Life Cycle SOW Programs by monitoring RFX’s in tool to ensure deadlines are met
• Notify SOW advisor if bid activities are not happening
• Coordinates bid activities, new supplier set up, training, monitoring and following up on pending action items
• Collects and distributes Q&A and setting up supplier presentations
• Onboards, extends, terminates and off-boards SOW workers in the VMS tool as requested by client hiring managers; working in conjunction with suppliers to obtain required documents and information.
• Meets system deadlines and assists in communication of new procedures or initiatives
• Works hand in hand with supplier onboarding team to onboard new suppliers approved by the client
• Assists suppliers with basic VMS issue resolution, such as, system training, timecard issues, account access, requesting deliverable and milestone fees.
• Research and resolve any assignment management data integrity issues
• Performs system audits on a weekly, monthly and/or quarterly basis based on client requirements.
• Responsible for preparing various reports for clients, suppliers and/or management (e.g., headcount, spend, etc.)
• May initiate follow-up communications with suppliers and client hiring managers regarding SOW Order maintenance, including managing system notifications.
• May act as the main contact for supplier communications, VMS tool trouble-shooting and basic issue resolution.

 
Experience:

• 2+ years’ experience working in a MSP Or Procurement environment

 
Education:

• High School diploma or equivalent
• Attention to detail with strong customer service skills

 
Desired Education

• Experience working in procurement
• Basic knowledge of SOW contracts structure; ability to translate to VMS technology
• Ability to understand the fundamentals of SOW engagements (T&M, Milestone/Deliverable, Fixed Fee structure).
• VMS experience

 
Desired Years of Experience       2
 
Additional Information

• Needs to be able to work independently in a fast paced environment
• Strong MS Office experience
• Professional Communication experience
• Previous MSP/VMS experience a plus

               
Shift/Scheduled Hours:

• 8-5

 
Physical Address of Work Location:

• Remote