Company Description Accolade at a glance… Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life.
We help millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise and through exceptional service while supporting them in lowering the cost of care and improving health outcomes.
Accolade blends technology-enabled health and benefits solutions, specialized support from Accolade Health Assistants® and Clinicians and access to expert medical opinion services for high-cost treatment decisions.
We consistently receive consumer satisfaction ratings over 90 percent and have been recognized by Inc.
Magazine as a Top Place to Work 2020 and Business Intelligence for Excellence in Customer Service 2020.
Please visit us on LinkedIn, Twitter, Instagram and Facebook and at accolade.com.
Job Description Role overview As a Pharmacy Technician you will be a trusted advisor who helps employees and their families with any issue related to healthcare from getting the right care when they need it to understanding how to get the most from their health care benefits.
As a Pharmacy Technician you will work to provide your colleague’s accurate and timely solutions to their clients’ problems, assist in improving our pharmacy coverage, content and processes.
This job requires critical thinking, creative problem solving and the consistent application of discretion and good judgment, as well as a high degree of organization.
A day in the life… Handle benefits, coverage and claims questions, including understanding the root cause of the issue.
Listen, assess, and comprehend clients’ presenting issue(s) and use judgment and problem solving to take appropriate action Handle pharmacy claim disputes at client’s request Educate colleagues on benefit coverage design (e.g., deductible, out-of-pocket costs, co-pays) for specific treatment options.
Comply with Company and HIPAA guidelines.
Batch and organize the Health Assistants complex pharmacy claims and work with pharmacy plans for timely and accurate solutions.
Develops solid working relationship and processes with pharmacy plans.
Provides colleagues with timely and accurate solutions to their client’s complex pharmacy problems.
Evaluate clients’ claims and care needs and make recommendations on changes or additions to appropriate programs.
Recognize and prioritize opportunities to engage AHA’s to help clients make better health care decisions by presenting all options available to them Able to do all of the above in a telephonic and collaborative environment with colleagues.
Qualifications What we are looking for… Certified Pharmacy Technician is preferred.
A thorough understanding of the medication delivery system through a retail pharmacy setting or previous experience with pharmacy benefits from a payor side is preferred.
This must be coupled with the ability to be flexible and open to change since Accolade’s philosophy and operations are so different from these traditional settings.
Solid technical skills.
Previous experience in a Health Assistant related role Ability to engage others by being a good listener with a solid capacity for empathy.
Possess excellent communications skill and the ability to convey passion and enthusiasm Possess solid ingenuity, judgment and problem solving skills Strong ability to engage teammates to solve issues for clients Organized, dependable and thorough Flexible with a high tolerance for ambiguity The ability for self-reflection and the capacity to accept and utilize feedback is essential Must display honesty and integrity Must be comfortable working in a telephonic environment with clients, health plans, and providers Examples Of Prior Job Experience/expertise Retail Pharmacy Technician (or Lead Technician) Pharmacy Plan Call Center Customer Care Representative Pharmacy Plan or third party payer Team Lead or Supervisor with strong technical skills (business expertise) Health Assistant Additional Information What Is Important To Us Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers.
The secret to our success is: We Find Joy And Purpose In Serving Others Making a difference in our members’ and customers’ lives is what we do.
Even when it’s hard, we do the right thing for the right reasons.
We are strong individually and together, we’re powerful Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done Results motivate us.
And we aren’t afraid of the hard work or tough decisions needed to get us there.
We’re boldly and relentlessly reinventing healthcare We’re curious and act big
– not afraid to knock down barriers or take calculated risks to change the world, one person at a time.