ustomer Service Representative $14 or more depending on Experience Temp to Hire Monday
– Friday 8am
– 5PM Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
First point of customer contact for general inquiries like pricing, products, scheduling etc.
Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Summary: The overall responsibility of the position is answering sales and billing related email and phone calls; analyze and answer general questions regarding sales quotes and billing statements.
Essential Duties and Responsibilities: include the following.
Other duties may be assigned.
Perform routine billing related tasks, i.e.
process checks and credit cards.
Invoicing fold, insert envelopes, seal, and stamp.
Answer purchase inquiries regarding pricing, space, bandwidth etc.
Help design and update company marketing materials, print advertisements and website.
Help to coordinate special events, promotions and seminars.
Process mail and ship packages upon request.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this Job, the employee is occasionally exposed to extreme cold.
The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer service representatives respond to customer inquiries and problems by providing information or directing requests to others who can supply the necessary information or service.
They communicate with customers through a variety of means—by telephone; by e-mail, fax, regular mail; or in person.
Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area.
Job Requirements: The Ideal candidate will possess the following skills: Able to work independently and efficiently to meet deadlines.
Able to promptly answer sales and billing related email and phone calls.
Self
– motivated, detail-oriented and organized.
Creative thinking abilities.
Experience in website and/or graphic design.
Proficient with multiple software applications.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Typing proficiency: 40-60 wpm.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills: To perform this job successfully, an individual should have knowledge of Accounting software; Internet software; Inventory software; Payroll systems; Spreadsheet software and Word Processing software.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is occasionally required to stand or walk.
The employee must occasionally lift and/or move up to 25 pounds.