Job Summary
The Director of Operations will serve as a business partner to the COO and will help drive the company’s performance by assisting in developing and implementing strategic and operational direction and leadership of the business. They will develop tools and systems to provide services to CME’s clients and provide critical operating information to the COO and make actionable recommendations on both strategy and operations. They will be tactical and forward-looking while oriented toward strategic, operational and financial planning and budgeting, business analytics and investment/ROI analysis.
The Director of Operations will oversee the day-to-day activities of the company’s Report Production processes, while ensuring that the organization is managed and performing efficiently and effectively. The Director will have direct oversight and responsibilities for the Report Procurement and Triage, Billing, Quality Assurance, ICE, Transcription, and Historian Departments. The Director will also have a number of vendors and contractors to manage. The Director of Operations will be responsible for leading the team, creating efficiencies, maintaining a positive culture and training staff.
Supervisory Responsibilities:
* Participates in the hiring and training of departmental staff and managers
* Organizes and oversees the work and schedules of departmental staff and managers including the Report Procurement and Triage, Billing, Quality Assurance, ICE, Transcription, and Historian Departments.
* Conducts performance evaluations that are timely and constructive.
* Handles discipline and termination of employees as needed and in accordance with company policy.
Duties/Responsibilities:
* Work closely with the COO to develop and implement a strategic operational plan to expand CME’s current business into additional verticals and geographies through both organic and acquisition-related growth
* Oversee day-to-day operations for Report Production and provide guidance, training and leadership to direct reports and other employees
* Manage the vendors and contractors for ICEs, Histories and Transcriptions
* Support staff and Physicians with any questions and issues
* Oversee vendor metrics
* Check to make sure all staff and Physicians support requests and issues are being timely attended
* Interview and train new staff, contractors and vendors
* Work with various supervisors and managers within their respective departments focusing on perfecting the Report Production process
* Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement
* Reviews, analyzes and evaluates Report Production procedures
* Implements policies and procedures that will improve day-to-day and long term operations
* Ensures work environments are adequate and safe
* Plans, directs, controls, implements, evaluates, monitors, and budgets and cost of service in Report Production to achieve financial objectives.
* Ensure the company has proper operational controls, administrative and operational reporting procedures; implement business strategies, plans, processes and procedures to ensure best practices and maximize operating efficiencies
* Communicates and explains new directives, policies, or procedures to staff and managers; for minor and major changes, meets with entire Report Production staff to explain changes, answer questions, and maintain morale
* Improves customer service and satisfaction through policy and procedural changes
* Provide leadership throughout the Report Production team to foster maximum performance, engagement, efficiencies and retention
* Perform other related duties as assigned
Required Skills/Abilities:
* Thorough understanding of practices, theories, and policies involved in business and finance.
* Superior verbal and written communication and interpersonal skills
* Superior managerial and diplomacy skills
* Extremely proficient in Microsoft Office Suite or related software
* Excellent experience and knowledge in excel and other data related software
* Excellent ability to analyze data and create reports/dashboard
* Excellent organizational skills and attention to detail
* Excellent analytical, decision-making, and problem-solving skills.
* Education and Experience:
*
* Master’s degree preferred, in a relevant field
* Extensive and diversified background with at least 10 years of related experience
* 5 years of management experience
* Salesforce experience preferred
Physical Requirements:
* Prolonged periods sitting at a desk and working on a computer
* Must be able to lift up to 15 pounds at times