LOOKING FOR CUSTOMER SERVICE REPRESENTATIVES TO WORK AT A FUN AND ENERGETIC LEARN-TO-SWIM ACADEMYSwimRight Academy, home of one of the most popular and progressive learn-to-swim programs in Los Angeles and the swim academy of Four-Time Olympic Gold Medalist Lenny Krayzelburg, is looking for Customer Service Representatives to join our team. Our year-round Academy offers lessons to swimmers of all ages some starting as young as a few weeks old. One of our core company values is to teach and inspire the lifelong gift of water safety, and we need your help spreading the message!If you have previous experience in a customer service role, a friendly, upbeat personality, and enjoy assisting people in a fun environment, this may be the perfect opportunity for you! We are in the service industry and looking for people who can provide excellent customer service in person, over the phone, and via text and online chat. We need individuals who are reliable, responsible, self-motivated, and capable of consistently embodying the initiative needed to handle a variety of responsibilities.Customer Service Representative Job ResponsibilitiesGreet all customers with a friendly, welcoming demeanorProvide professional and excellent Customer Service to customers in person, over the phone, or by electronic communicationsAnswer all inbound phone callsGenerate and maintain customer registrations, enrollments, scheduling, wait list, billing & payments, and account historyMaintain customer records by updating account informationAttract potential customers by answering questions and sharing relevant information to upsell the program and services offeredResolve customer complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolutionWelcome new customers to the program by providing facility tours and sharing information about our company and its missionTrack and complete all daily shift tasks and responsibilitiesPresent themselves in a professional and respectful manner, establishing and maintaining effective working relationships with all employees, clients, and members of the general publicRespond to inquiries from prospective swim families by telephone, email, text, or in personEffectively and clearly communicate company policies and proceduresTrack all customer and/or instructor-related issues, providing updates to management as neededCommunicate instructor changes to swim families via company communication channelsPerform a variety of miscellaneous duties such as cash handling, filing, scanning, printing, stocking inventory, and reporting lack of suppliesAttend mandatory staff meetings and trainings in order to improve performance and maintain a high level of customer service skillsWork in a team-oriented environment, assisting with the training of new hires as neededAct immediately and appropriately to secure safety of patrons in the event of an emergencyEssential Customer Service Representative Qualifications / Skills: Great customer service and communication skills are a must!Ability to multitaskProper phone etiquetteFocus on organization and attention to detailAbility to resolve conflicts while maintaining professional demeanorQuick learner who asks questionsAbility to learn company operational softwareExperience handling financial transactionsPersonal responsibility for actions & willingness to improve job performanceProficient working with computers and Microsoft Office SuiteSales and/or call center experience is a plusWe require all CSRs to be available to work at least one weekend day each week. Starting hours are approximately 15-20 hours per week. Starting pay rate is $18.00/hr. This is a long-term position with part-time hours and room for growth. Consistent attendance at work is an essential function of this position.This is a fun, rewarding job in the customer service field where you can play a role in making a life-changing impact in our community s young lives.Interested applicants should submit a resume and cover letter explaining why you think you would be a good addition to our team.To learn more about our company, please visit our website at Type: Part-timePay: $18.00 per hourBenefits:Paid time offSchedule:Day shiftMonday to FridayWeekend availabilityCOVID-19 considerations:We adhere to strict COVID-19 protocols including: temperature checks for all staff, swimmers, and families, requirement of masks for all individuals 2 years old and up, social distancing both in and out of the water, frequent sanitation of public spaces.Experience:Customer Service: 1 year (Preferred)Work Location:One locationWork Remotely:No Associated topics: answer, associate, customer care associate, representative, service, service agent, support, technical assistant, technical support, telephone service representative Associated topics: answer, call center associate, customer care representative, customer service, customer service specialist, phone, service, support, technical support, telephone