Employment Status:Full Time (72-80 Hours Per Pay Period)Job Category:Administrative & ProfessionalJOB SUMMARY:The Systems and Server Engineer is responsible for executing maintenance and project tasks to support the Windows, VMWare, Microsoft/Office 365, Security, Connectivity, and Storage environment that support the Clinical, Business, and Infrastructure applications supported by the Information Systems department.The Systems and Server Engineer acts as a subject matter expert in almost every Information Technology project.
As such, this position is responsible for configuration and processes in accordance with approved technical architecture standards and support processes.
He or she will be responsible for implementing and monitoring server based security and will provide input to the overall security plan.
This role will also work with other Information Technology team members and vendors to ensure the operation is in accordance with organizational needs and established procedures and practices.EXPERIENCE/QUALIFICATIONS:Two (2) or more years work experience supporting MS servers, VMWare, Image deployment, Desktop systems or storageWorking experience of VMWare installation, configuration, and use of associated toolsDemonstrated competence with Windows Server Family, Exchange, and client operating systemsExperience in Active Directory Services maintenance and troubleshootingKnowledge of DNS, DDNS, and DHCPBackup design and maintenanceAbility to work with 1st and 2nd level support personalAbility to learn and implement 3rd party tools for environmental supportVMware vSphere and vCenter experienceVMware Horizon and VDI infrastructureProven track record for comprehensive, systematic troubleshooting, and problem-solving skillsExperience with Patch Management of servers and PCs using tools such as WSUS, MDT or Microsoft SCCMIntermediate knowledge of Active Directory and enterprise user/endpoint management using GPO’s, scripts, profiles, etc.Ability to work as a team player in a fast-paced, critical service delivery environmentMust be a self-starter that can work independently and deliver according to expectationsDemonstrated ability to achieve high level of customer satisfactionAbility to exercise good judgment in determining work and problem resolution priorities and approachesEnsures documentation is available and up-to-date for all assigned procedures in accordance with department standardsWillingness to exercise hands-on system administration tasks to achieve service delivery according to standards.Ability to work under a process-centric ITIL FrameworkEDUCATION:Some College level courses but no specific degree requirementsREQUIRED LICENSURES/CERTIFICATION:Current MCSE, MCSP, or similar professional certification (e.G.
MCTP, MCSA, MCTS, CompTIAServer+, LPIC, CCNP, EMCSA)DUTIES AND RESPONSIBILITIES ( These are the essential job functions for this position.
The essential functions of this job include, but may not be limited to those listed in this job description.
Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others) :Utilize monitoring and management software tools to effectively administer systems and maintain environment for optimal performance.Work with senior engineers and consulting subject matter experts to deploy technology across the hospital environmentImplement technical standardization projects.Analyze infrastructure system performance and implement improvements and upgrades as required to maintain an optimal operationsExecute projects as directed.Utilize excellent customer service skills to build service-based relationships with Information Technology customers.Interface with users, managers, directors, and executives as needed.Be able to exercise good judgment in resolving problems and making decisions.Be available 24×7 for emergencies involving technical problems that affect the ability to provide patient care and business continuity.Be available for rotation assignments for on-call support duties.Adhere and abide to the hospitals confidentiality agreements, policies and proceduresAdhere to organizational change management processesMaintain the integrity of network security systems to ensure data is appropriately protected.Perform regular security patches, updates, data backup and restore processes as requestedProvide resolution on complex issues following standard incident, change request and problem management processesAs directed, assist the support of network applications such as DNS, DHCP, Certificate Authority, Intrusion Protection, Web Filtering, Virus detection and preventionManage Microsoft Server operating systems including patches, upgrades, backups, and best practices for virtualization with VM WareMaintain Active Directory, Web server security certificates, and Exchange eMail systemAssist in endpoint architecture design and help desktop teamsSupport data center migration efforts and transition to Cloud based infrastructure as a serviceTroubleshoot and resolve complex problems.Maintain current knowledge of relevant hardware and software applicationsPerform special duties, tasks, or projects as requiredThe following job accountabilities are not unique to this particular job but are common to all jobs at VPH:Complies with VPH policies and procedures on customer satisfaction and service excellence.
Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large.
Conducts self in a professional, respectful and courteous manner during all interactions.
Works effectively and collaboratively with others toward common goals.Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members.
Demonstrates effective business writing and oral communication skills, handwriting is clear and legible.Participates in operational aspects of the department, and maintains/participates in performance improvement activities within the department.Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/life safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan).Demonstrates knowledge of and follows safety practices.
Understands the importance of safety, including patient safety in the work place.
Maintains a safe environment for self and others.Actively participates in the Patient Safety Program, including event reporting.
Identifies sentinel events/near misses and responds per defined organization processes.
Participates in education activities and process implementation.
Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers and visitors.The above statements reflect the essential functions considered necessary to describe the principle content of the job.
They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job.WORK ENVIRONMENT:Primarily an inside building/office environment, well lighted and ventilated, which may consist of multiple treatment and/or work sites.Fast and continuous work pace with variable workload.Frequent contact with staff and public under a variety of circumstances.
Requires ability to communicate clearly (in English) verbally and in writing for effective communication with other staff members, physicians, vendors, community members, patients and patient families, employees and applicants of all socio-economic levels from a diverse cultural and ethnic population.Subject to many interruptions from multiple calls and inquiries and potentially emotional situations involving accidents, injuries, illness and/or death.Handles emergency/crisis situations in accordance with Hospital policy.Answers phones or pages; may carry a beeper/pager, and/or use a two-way radio.Occasional travel may be required.Potential risk of exposure to hazards from chemicals (toxic and non-toxic), flammable materials, gas or electrical or radiant energy or equipment with/without moving parts.
PHYSICAL DEMANDS: Key for Physical DemandsContinuous66 to 100% of the timeFrequent33 to 65% of the timeOccasional0 to 32% of the time Clerical/Administrative Non-Patient CareFrequent/continuous sitting with occasional, intermittent standing/walking.Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.Occasional/intermittent reaching at or above shoulder level.Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting and climbing.Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.