Overview
Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. Also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem solving skills.
Responsibilities
- Responsible for greeting and verifying the purpose for the patient?s visit in order to determine patient priority.
- Responsible for inputting all information into AltaMed?s practice management system.
- Responsible for verifying eligibility as well as performing financial screenings.
- Responsible for monitoring patient wait times and proactively communicating with patients regarding their status during the visit.
- Responsible for scheduling appointments.
- Responsible for reviewing and preparing charts in advance of the visit.
- Responsible for telephone management and ensuring that all calls are answered and resolved as expected.
- Responsible for communicating with the patient care team, which can include but is not limited to the medical assistants, providers and other team members to ensure that the patient experiences a seamless transition between hand-offs and to ensure all patient needs are met.
- Responsible for the collection of patient co-pays and payments, as well as the daily reconciliation of their collections.
- Responsible for monitoring waiting rooms and ensures that waiting areas are kept clean.
- Perform other related duties as assigned.
Qualifications
- High School diploma or equivalent required.
- Minimum of 1 year experience required as a customer service agent, greeter, or receptionist-type role; 1½ – 2 years preferred.
- CPR/First Aid certificate required.
- Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred.