Guest Service Expert
First impressions are everything! As a Guest Service Expert, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
Fast paced work environment Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Performance based incentive programs
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Your experience and skills include:
Service focused personality is essential; experience is an asset Prior Front Desk or related Hotel Experience Prior experience working with Opera or a related system Fluency in English; additional languages are a plus
Your team and working environment:
Service minded and guest focused, this department does everything possible to make our guests happy and have fun in the process. High energy, and the ability to multi task and attention to detail are important in this fast paced environment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow”s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Reference ID: Guest Service Expert
Expected start date: 2021-07-01
Job Types: Full-time, Contract
Salary: $21.00 – $22.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance
Schedule:
8 hour shift Day shift Holidays Monday to Friday Night shift Overtime Weekend availability
COVID-19 considerations:
Following County guidance on COVID 19 precautions
Education:
Associate (Preferred)
Experience:
Hotel Experience: 2 years (Preferred) Front Desk: 2 years (Preferred)
Shift Availability:
Night Shift (Required) Day Shift (Required)
Work Remotely:
No