Description Under the supervision of the Ecommerce Manager, the Customer Service Representative acts as a primary point of contact for all orders involving Ecommerce Dealers/Customers via phone, email, and/or portals and is a liaison to the independent sales representatives and directly with the dealers. Job Responsibilities: Handles incoming calls on all ecommerce related issues; such as, orders, changes/cancellations, any projects or issues. Utilizes service skills; greets customer and handles all requests/inquiries. Maintains positive relationships and virtually non-problematic accounts. Communicates any errors, customer complaints, product needs, and/or any other problems or concerns to management. Handles customer concerns with empathy and communicates with management on all customer and product issues. Ensures that all communications with a dealer or an account are noted in the customer master maintenance, when applicable. Maintains telephone and computer equipment in good working condition and does not misuse or abuse assigned equipment. Reports systems issues or problems directly to management. Adheres to all company policies regarding attendance, meal and break periods. Interacts efficiently with the Ecommerce team and PCL Brick N Mortar Customer Service department as needed. Assists with problem solving and provide customers with the exceptional Pacific Coast Lighting Experience. Completes paperwork and on-line forms with accuracy, detailed, and in an efficient time manner in accordance with company and department policy. Provides pro-active, consistent follow-up to all customer inquiries, either via email or phone in a timely manner.Job Requirements: Demonstrates a positive and professional attitude towards all customers. Handles all complaints with top priority and works towards immediate resolution. Instills the100% customer satisfaction attitude. Treats all inquiries or orders with top priority. Must be able to articulate details to customers in a professional manner Must be able to communicate calmly under pressure Must be able to follow direction Must be able to multi task, i.e. talk on the phone and type notes at the same time Must be computer literate, and able to navigate through programs and Windows Must be creative and able to think on once feet to resolve a customer issue Must be proficient in English, both verbal and written Must have demonstrated typing skills. Lamps Plus is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.