Help shoppers, retailers, and the planet
Forward-thinking retailers retain revenue, reduce costs, raise shopper lifetime value, and enhance sustainability with Happy Returns’ returns software and reverse logistics. We care deeply about taking returns off our customers’ plates, and we hope you do, too!
What is Happy Returns?
Retailers like Everlane, Rothy’s, and REVOLVE partner with Happy Returns to make returns beautiful for their business, shoppers, and the planet.
Happy Returns is:
– Based in West Los Angeles right near the 405 and 10 freeways.
– Backed by top investors like PayPal Ventures, Upfront Ventures, and USVP.
– Loved and adored by shoppers — for proof, check out our 95 NPS.
– The only end-to-end solution for returns.
Come help us shape the future!
Do the best work of your life
We’re not solving a small problem, and we’re not addressing a small market. We’re going after returns—the part of online shopping that consumers say they hate most. As senior manager, lead generation, you have a substantial impact at Happy Returns. You will lead all inbound, outbound, and marketing operations initiatives to convert awareness and drive demand for our software and reverse logistics solutions.
What You’ll Be Doing
– Drive leads for the Sales team
– Execute and improve targeted account-based and demand generation strategies for all paid and owned channels, including email, events, field, paid search and social, and web
– Develop, analyze, and improve seamless programs and campaigns to nurture, consideration of the challenges we solve and drive demand for our offering
– Use intent data and work collaboratively with sales to keep segmentation and targeting laser sharp
– Improve foundational metrics and make data-driven decisions to optimize programs and audience journeys, communicating relevant insights to the team.
– Manage calendar of marketing activities and internal communication about marketing program plans and historical performance.
– Develop and improve a scalable marketing operations strategy.
Requirements
– Proven success driving demand for enterprise software-as-a-service technology
– Proficiency with Salesforce, Hubspot and Excel
– B2B focus is required; B2B2C and B2C experience a plus
– Passion for the problem Happy Returns is solving
– The ability to operate in a rapidly-changing and fast-paced environment
– An obsession for details and accuracy, while keeping the bigger picture in mind
– An understanding of retail and the challenges returns pose for stakeholders
– 22 paid days vacation
– Catered lunch (2X per week)
– Paid parental leave
– 401K
Diversity
We believe we work more productively and enjoy our jobs more when our team includes members with a diversity of backgrounds and life experiences. We seek to recruit candidates with diverse experience and take all reasonable steps to ensure our work environment is welcoming and respectful for everyone on our team.