Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as ‘Personal Cell’ or ‘Cellular’ in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 5,000 retail branches, 17 contact centers, and 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.
The position will work across Wealth and Investment Management as well as other lines of business as needed to develop coordinated strategies for growth in each of Wells Fargo’s customer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels, and building the next-generation digital, data and analytics, and functional capabilities required to deliver toward these objectives.
The Financial Health & Investments Product Manager (Digital Consultant 5) is responsible for the full life-cycle management of the Investments and Hub product offering, and will shift to pick up related projects with speed and agility. This includes working closely with, but not limited to with Wealth Management and various lines of business to strategize, plan and execute programs that help customers assess their financial needs and make decisions to assist with achieving their goals.
The Financial Health & Investments Product Manager (Digital Consultant 5) provides leadership and expertise for his/her digital product initiatives and functional area within the digital environment. As the product leader, you will be responsible for the development and execution of the product strategy, creation of the business plan, and working with the broader team to plan and drive product related initiatives. These initiatives may include, but are not limited to content strategy/creation, customer experience, analytics/research and commercialization plans.
Key responsibilities include:
- Accountability for the ongoing strategy, planning and enhancement of various financial health solutions for both bankers and customers. Leading the definition and vision for future customer product experiences while ensuring the alignment and coordination with the business owners and cross-enterprise programs
- Leading execution of customer experience initiatives working with key stakeholders such as regional managers, innovation leads, user experience professional, risk and compliance from ideation through implementation with direct accountability for all project deliverables (technical and non-technical)
- Partnering with Wealth Investment Management leaders, applicable lines of business, contact center, and platform owners to identify, triage, and remediate customer issues. Driving day-to-day prioritization of work operations, projects and scope, troubleshoot and prioritize reported issues
- Driving customer value and deliver on business goals through innovative, quality driven product strategies and feature sets
- Documenting and prioritizing product specifications including goals, use cases and requirements
- Defining, analyzing and communicating product road-map aligned with business objectives and supported by business cases, market research, customer data and competitive analysis
Required Qualifications
- 10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
- 3+ years of Agile experience
- 7+ years of product management experience
Desired Qualifications
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Excellent verbal, written, and interpersonal communication skills
- Knowledge and understanding of product management in the financial services industry
- Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
- Ability to effectively assess stakeholder, partner, or client needs while consulting, building solutions, and developing processes
- Leadership skills including the ability to influence effectively in a matrix environment
Other Desired Qualifications
- Knowledge and understanding of customer centric design principles
Job Expectations
- Ability to travel up to 10% of the time
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.