On the one hand, no industry is moving faster than health care. On the other, no organization is better positioned to lead health care forward than Optum and UnitedHealth Group. That’s what makes this opportunity so inviting. Our goal is simple. Use data, technology and people in ways that help drive change and make the health care system work better for everyone. Join us and put your advanced knowledge and skills to work by driving innovation through the coordination of program implementation tasks that guide project scope, timelines, resource alignment and more as you help leaders of key business areas within our CDO partners move forward with solutions that meet their needs in driving down the overall cost of care. If you’re out to do more, this is the place to be.
This role will challenge your ability to work manage relationships with provider led care delivery organizations, setting strategy, managing complex projects where deadlines and scope shift frequently, and measuring outcomes. You’ll need flexibility, agility, strong communication skills and the ability to adapt to change while maintaining strong relationships with stakeholders in a highly cross-matrixed environment.
We are seeking a driven and results oriented Consultant style Senior Project Manager to work in our Optum Care Delivery team in our Optimal Care arena.
If you are located in the following locations: Birmingham, AL, Minneapolis, MN, California, or Washington, you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
- Identify project/deployment durations, effort, sequence, and dependencies required to meet applicable implementation objectives
- Contribute to the development of project scope statements, in consultation with the applicable stakeholders (e.g. project charter, Statement of Work, CDO deployment strategy and timeline)
- Develop, document, and implement project communication plans
- Ensure alignment and understanding of program/project scope and objectives with all applicable stakeholders
- Develop, communicate and implement project risk/issue management plans and strategies (e.g., mitigation, avoidance, transfer, acceptance)
- Establish, develop and maintain effective relationships with applicable project stakeholders (e.g., project team members, team leads, internal customers, functional SMEs, business partners, leadership)
- Lead cross functional teams and drive the team to successfully complete the objectives of the program
- Ability to engage functional partners on both the Optum and CDO levels to effectively deliver on program goals
- Provide guidance, expertise, and/or assistance to internal and/or external partners (e.g., claims; call center; benefits; clinical) to ensure programs and strategies are implemented and maintained effectively
- Engage with local provider organizations to support, augment and accelerate efforts to improve operational coordination of patient care
- Communicate with and help internal and/or external partners interpret requirements to ensure effective problem solution and strategy implementation
- Ability to support local teams as needed to fill capacity gaps, identify root cause solutions and maintain alignment with national priorities.
- Research and proactively seek to fill in knowledge gaps in key functional areas.
- Provide/ensure training to applicable audiences, as needed (e.g., process training, tool uses, project management methodology, change management)
- Ensure that controls are identified and operationalized to allow benefit tracking and reporting
- Ensure project documentation is accurate and all projects are completed on time and within scope
- Analyze project outcomes and make appropriate recommendations to improve outcomes/processes moving forward (e.g., repeatable processes, feedback loops, cross-project improvement opportunities)
- Ensure performance is tracked accurately utilizing internal tools and processes (e.g., dashboards; scorecards; reports)
- Request and/or receive relevant performance data from internal partners and review for accuracy
- Manipulate provided data into applicable tools and reports in order to facilitate performance review and analysis
- Review consolidated operational performance reports in order to determine overall effectiveness, make necessary changes, and identify opportunities for new programs or program consolidation or expansion
- Incorporate operations program performance information into strategic and business planning
- Ensure that new/revised business processes/procedures are documented, updated, and approved, as needed
- Collect/synthesize best practices from across a network of provider organizations and share feedback across the broader Optimal Care team
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor’s degree in related business or healthcare field desired
- Proven track record of implementing new processes or tools in matrixed environment
- 2+ years health care operations experience
- 3+ years of consulting level program or project management experience using data and information to make informed business decisions.
- 4+ years or more Heath Care industry experience
- Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
- Ability to work in fast-paced environment with ambition, client focus and innovative ideas that will enhance and improve results in a new program and product culture.
- Travel required around 25-50%
- Locations desired: Birmingham, AL or Minnetonka, MN area, or California or Washington; telecommuting may be considered
- If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
- Previous experience provider networks
- Clinical education and/or experience
- Analytics skills
- Operational enablement and process improvement expertise
Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)
Colorado Residents Only: The salary range for Colorado residents is $94,500 to $171,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Project Manager, Program Manager, PMP, Birmingham, AL, Alabama, Minneapolis, MN, Minnesota, CA, California, WA, Washington