About West Creek We’re one of the fastest growing consumer finance companies in America.
Why?
We’re making it simpler, faster, and more transparent to purchase the things you need to make your life go.
By combining smarter technology with a relentless focus on customer experience, we’re transforming the financing experience for essential life purchases in retail stores nationwide.
The Opportunity Work directly with existing customers within a given geographic territory to ensure high satisfaction and business growth.
Develop relationships high and wide within these small & medium-sized companies to establish trust and help them grow their business.
Meet or exceed established sales goals and key performance indicators, launch strategic company initiatives, and provide ideas and customer feedback on how to improve the business in your territory.
Duties And Responsibilities * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Other duties may be assigned* Hold yourself accountable for the success (adoption and growth) of our products within your assigned accounts by designing and executing action plans to drive growth and satisfaction* To ensure a high level of service to our retail customers, it is considered an essential duty to be available to work a flexible schedule that meets the needs of the retail industry.
This includes evening and weekends, as necessary, as well as multiple simultaneous workdays* Develop and implement a plan or “playbook” for success and provide daily or weekly updates to the Regional Sales Manager* Implement strategic sales plans or initiatives to achieve budgeted sales goals and meet company objectives at small to medium sized retailers as well as National Account locations* Act as the company’s primary liaison with retail customers* Deliver sales and training presentations in the retail accounts as well as National Account locations* Meet with 5-10 customers per day, tailoring our sales message to increase account loyalty and leverage those relationships to increase share of dealer business and improve overall business results for our customers* Maintain consistent contact through live visits as well as telephone follow up with both prospects and current dealers* Minimum expectation of 75-100 touch points with stores each week* Travel through assigned territory and diligently utilize CRM for planning and documenting contacts (and other relevant info) for the retail customers and their key stakeholders* Leverage customer feedback, observations, and a variety of business reports/data to understand trends, and properly focus on highest priority dealers to meet goals* Demonstrate urgency and tenacity to quickly investigate and resolve customer problems and opportunities for growth* Perform other duties and tasks as assigned by the Executive Vice President of Sales or the Regional Sales Manager Ideal Candidate Possesses These Attributes * Selling Skills and Business Acumen
– Can effectively sell the positive messages of the company targeted toward the customer.
A level of business acumen must be achieved to clearly understand the business problems our customers face* Communications
– Speaks clearly and persuasively in positive or negative situations.
Effectively responds to objections.
Can negotiate Win/Win outcomes* Customer Service
– Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
Maintains a high degree of professionalism with all customers* Judgment
– Includes appropriate people in decision-making process.
Maintains a balance of profitability and sales in their activities and attitudes* Planning/Organizing
– Prioritizes and plans work activities to effectively service our customers* Dependability
– Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan* Initiative ?
Aggressively looks for and takes advantage of sales opportunities; Asks for and offers help when needed Qualifications * 3-5 years of sales experience is preferred.
A positive experience would be sales experience in an industry where products are sold at retail in an assisted sale* Experience growing existing customer business* Bachelor’s degree (BA, or BS) from a four-year college or university is preferred * The position may require up to 50% overnight travel with weekend and evening work.
Overnight travel may be upwards of 3-4 nights and may occasionally include Saturdays and Sundays to accommodate the needs of our Retail customers* While performing the duties of this job, the associate is frequently required to stand and sit.
The associate must occasionally lift and/or move up to 5 pounds with assistance* Extensive driving is required for this position.
A current driver’s license and reliable transportation is required Things we value: * Curiosity.
Why?
How?* Nerdiness.
Financial news and trends are fascinating.
Seriously.
* Relentlessness.
No one here gives up.
We try.
We fail.
We try again.* Passion.
If you don’t get excited about point-of-sale financing, retail, and consumer empowerment, it simply won’t work.* Smarts: Book and street.
We have to use all of the tools at our disposal to build West Creek.* Empathy and Compassion.
You understand that people’s access to life essential goods and services are in your hands.* Communication.
Can you ask for help or put your hand up when you don’t understand?* Building.
Doing.
Making.
Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.