CDU Strives for EXCELLENCE! Join a team of diverse professionals and start your career today with Charles R. Drew University of Medicine and Science. We are seeking extraordinary and dedicated individuals to achieve the mission that drives us all to cultivate diverse health professional leaders are dedicated to social justice and health equity for underserved populationshellip. As a member of CDU faculty, or staff yoursquoll achieve EXCELLENCE in a welcoming community of passionate medical school professionals. At CDU we are seeking a talented Jr. Computer Technical Specialist. Reporting to the Help Desk Supervisor, the Jr Computer Technical Specialist provides primarily phone support for the Institutionrsquos workstation, mobile devices, and application delivery in a Mac, and Windows environment. This is an entry-level support position providing first level support to staff, faculty, and students. Responsibilities may include answering the phone, creating work orders, and providing basic technical assistance to customers through diagnostic tests and remote access to their computers. Critical to this position is a focus on customer service, professionalism, and patience. The Jr Computer Technical Specialist will operate the Universityrsquos support phone providing Level 1 support, triage incoming calls, and documenting tickets. The incumbent is expected to have entry-level technical support knowledge and will be supporting the level 2 and level 3 computer technicians as necessary. Essential Duties Responding to queries via chat, email, or phone Triaging support calls to Level 2 3 support as needed. Training other staff members on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Resolving problems with networks and other computer systems Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback andor monitoring calls and other methods of correspondence to improve training methods Running reports to analyze common complaints and problems Installing or changing software to fix issues Remotely accessing hardware or software for clients to make changes and fix problems Clerical work and basic office admin Other duties as assigned Required Qualifications Regionally accredited two (2) year associatersquos degree in Information Technology or equivalent a plus. 2+ years of professional work experience Minimum Requirements Strong customer service and troubleshooting skills. Ability to communicate technical information, both verbal and written, to a wide range of end-users. Familiarity with both PC and Mac Hardware and Software. Familiarity with Network Repairs and Analysis. Preferred Qualifications A+ preferred but not required Special Requirements Ability to work effectively with a diverse community Ability to work nights and weekends For more information and to apply, httpsjobs.cdrewu.edupostings3959 httpsjobs.cdrewu.edupostings3959 At Charles R. Drew University of Medicine and Science, our employees’ well-being is important to us. CDU continues to offer generous health and wellness benefits to help employees stay healthy and provide financial protection against high medical costs. The program incorporates a variety of benefit plans from which employees can choose. The following summary provides a brief overview and high-level summary of the benefits that may be available as a member of the faculty or staff working at least 20 hours per week in a regular or conditional position at Charles R. Drew University of Medicine and Science. For more information, visit httpswww.cdrewu.eduacademicsfacultystaffOfficesBenefits httpswww.cdrewu.eduacademicsfacultystaffOfficesBenefits Charles R. Drew University is an Equal Opportunity Employer