Senior Product Manager – Long Term Contract – Remote (PST Preferred) Genuent is Hiring a Senior Product Manager for a long term contract with a premiere health and wellness client based in Los Angeles, CA. This will be a remote position but preference will be for PST based candidates. If you’re a match, please apply or contact The Role As a Sr. Product Manager, Subscriptions and Service you will be responsible for prioritizing, gathering and documenting requirements for major project work, small enhancement work and production support work for key areas of the technology ecosystem. You will work with a variety of stakeholders across business units and within various groups inside of Technology including UX designers, engineers, QA, other product groups and PMO. You will be responsible for areas including web-based customer account management, order management and subscription management features on call center tools (knowledgebase, support site, chat, telephony, unified agent desktop). You will work on large projects that touch these areas as well as smaller, standalone enhancements and bug fixes. You will focus on feature and bug prioritization, requirements gathering, requirements documentation, requirements clarification, demos and UAT. You will work with stakeholders including customer service, legal, marketing and others. Experience Minimum of 8 years experience as a product manager or business analyst working on large tech projects. Extensive personal experience as a customer with e-commerce account, order and subscription management a MUST. Technical Product or business analysis experience on e-commerce account, order and subscription management highly preferred. Experience with consumer facingcommerce tech projects a must. Experience working with UX designers is a must. Responsibilities Own product end-to-end feature delivery, including authorizing functional requirements and any required documentation (flow diagrams, prototypes, contract mapping, etc), creating and prioritizing user stories and documenting deployment and post-deployment activities. Monitor performance and measure impact (adoption, production issues, etc.) of product enhancements releases to, if needed, drive clarity on product iteration Respond and drive resolution of relevant internal external customer escalations Create, update, monitor and clarify detailed user stories in JIRA related to large projects that impact the CES technical systems Communicate desired scope and features to designers and work with them on prototypes and designs Attend andor facilitate project meetings and Agile ceremonies (grooming, stand-up, etc.) for the CES engineering team Collaborate regularly with customer service stakeholders to understand current pain points, new requirements and demo tech solutions for their approval and feedback Aid in communication of product roadmap and development schedule for project stakeholders Communicate product solutions, including knowledge transfer for internal team training for ongoing usage management of feature Work with external third party vendors to asses new partnership opportunities andor evaluate existing solutions Knowledge, Skills, and Abilities Using JIRA agile user story and acceptance criteria writing Ability to juggle multiple concurrent projects a must Ability to work with cross functional teams across different time zones Detail-oriented with excellent analytical and organizational skills Strong technical savvy ability to work and communicate effectively with engineers from a variety of disciplines Strong written and oral communication skills to effectively interact and facilitate discussions with cross functional teams Expertise documenting requirements that translate business needs into technical requirements clearly Proficiency with Google Docs, Sheets, Slides required Self-starter, ability to work independently and be extremely resourceful and assertive to hunt down information Education Bachelor’s Degree (BABS) from a 4-year accredited college or university in a related field or equivalent combination of education and experience.