We are looking for an experienced Customer Service Representative to join our Provider Services Unit .The Customer Service Representative responds to telephone inquiries from Health Plans, and Providers/Billing offices to provide information and clarification relating to RMG services such as claims, and eligibility in resolving inquiries.Essential Duties and Responsibilities include the following:1. Receives incoming calls through phone queues involving multiple issues from Health Plans, Providers, and Billing offices.2. Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation.3. Anticipate our customer needs: Understand the wants and needs of customers, listen for cues and identify how to respond and what level of intervention they need.4. Utilizes standardized processes, tools, researching and resolves routine or complex issues relating to services provided by a provider with in the medical group. This can include eligibility, provider availability and claim related issues.5. Provides basic claim information and claim status regarding external claims that have been submitted.6. Maintain patient confidentiality so that HIPAA compliance is observed at all times.7. Process member address and phone number changes.8. Ability to work independently in the resolution of telephonic issues.9. Handles designated assignments and prioritize work in order to maintain workflow.10. Ensures written and verbal communication with all levels of management, staff, vendors and property management or accurate and with good grammar.11. Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment and patience.12. Additional duties as assignedEducation and/or Experience:1. Minimum two (2) years of customer service and public relations experience in medical setting.2. High School Diploma or equivalent is required3. Ability to deal responsibly with matters of a confidential nature.4. Ability to multi-task and meet deadlines in a high stress environment5. Must have excellent communication skills, both verbal and written.6. Ability to read, write and understand the English language.7. Pleasant telephone manner as well as telephone etiquette.8. Distinguishing the differences between CPT, HCPCS, Revenue, and ICD coding.9. Proficient in MS Office programs (i.e., Word, Excel, Outlook, Access and Power Point).10. Knowledge of computers, faxes, printers and all other office equipment.11. Self-starter, willing to take on multiple tasks.12. Must be able to review and interpret health plan benefits and provider contracts.13. Able to interface with customers both internal and external of RMG.14. Typing 45 WPM with accuracy.15. Ability to communicate effectively orally and written answering and resolving a minimum of 65 calls per day with matching documentation.16. Strong organizational skills with emphasis on prioritizing and attention to details.As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.Full Time Position Benefits:The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.Health and Wellness:Employer-paid comprehensive medical, pharmacy, and dental for employeesVision insuranceZero co-payments for employed physician office visitsFlexible Spending Account (FSA)Employer-Paid Life InsuranceEmployee Assistance Program (EAP)Savings and Retirement:401k Retirement Savings PlanIncome Protection InsuranceOther Benefits:Paid Time Off (PTO)Company celebrationsEmployee referral bonus programEmployee Assistance ProgramBusiness-casual working environmentSick daysPaid holidaysMileageEmployer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.