Job Description
Transient Sales Manager
The Transient Sales Manager is tasked with achieving monthly room night goals, developing and implementing effective sales action plans, fostering positive interdepartmental communications, and executing special projects as assigned. Reporting through to the Director of Business Transient Sales and Director of Entertainment & Leisure Sales, you will liaise between multiple departments to meet the needs and exceed the expectations of our clients.
What you will be doing:
Provide essential support in the corporate transient, consortia, and wholesale markets, with a focus on identifying and developing new local accounts.
In support of the Directors of Sales, assist in the development of Corporate Transient, TMC/Mega Agency, Luxury Consortia & Wholesale Leisure Market Segments, to fully cultivate these market segments to achieve room night and revenue goals.
Collaborative Business Development: Contribute to the achievement of set hotel objectives by offering support to the transient sales team in various business development activities
Premium Business Travel Emphasis: Prioritize in attracting high touch, less price-sensitive business travelers, aligning with individual hotel guidelines.
Solicitation Activities: Maintain a consistent schedule of weekly telephone and outside solicitation, including scheduling travel agency presentations, hotel site visits and familiarization trips.
Build strong relationships with clients and with the hotel operational team to ensure delivery of exceptional guest service.
Account Tracking: Monitor all accounts daily, focusing on Corporate, Consortia (TMC + Luxury Leisure), Wholesale and Government segments.
Responsible for total account management of assigned local negotiated accounts including contracting, account management, and servicing the needs of these local contacts.
Participate in weekly revenue commercial meetings, monthly sales meetings, stand up daily and monthly sales meetings as assigned by the Directors of Sales.
Responsible for maintaining all reporting on a weekly and monthly basis as assigned by Directors of Sales.
Adherence to Procedures: Stay current and comply with all sales office procedures and systems.
Global Sales Office Relationships: Maintain strong relationships with Global Sales Offices (GSOs).
Yearly Training: Complete annual training sessions with the corporate office.
Cross-Selling and Upselling: Identify opportunities for cross-selling and upselling within existing accounts to maximize revenue potential.