Military Veterans are Encouraged to Apply.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and our award-winning agencies work with most of the world’s biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 317 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 8th in the FTSE 100 rankings for Women on Boards.
WPP IT provides IT services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world’s most creative brands.
Why we’re hiring:
At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.
The Deskside Support Engineer will report into the LA IT Operations Manager and is responsible for providing on-demand deskside IT support for WPP employees and visiting clients. The role is also expected to provide general deskside IT and AV/VC support for various WPP events on as-needed basis
What you’ll be doing:
- Deliver world class technology support services to WPP employees and visiting clients, operating within predefined structure, methodologies, and standards set by WPP IT
- Support hourly billable employees to ensure no billing opportunities are lost due to IT issues.
- Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon
- Ensures that WPP and WPP IT policies and procedures are adhered to
- Maintain open lines of communication with the local Facilities Management team, business leaders, and IT leaders to ensure all upcoming business events are properly supported from IT/AV/VC perspective.
- Desktop/laptop tech support, both Mac and PC.
- Laptop builds based on WPP specifications for both Mac and Windows hardware.
- Support local and remote employees in an efficient, courteous, and expeditious manner.
- Support IP phones (MS Teams), printers, wireless, VPN, etc.
- Support mobile devices, including iPhone and Android.
- Serve as the 1 st line of support for all technology issues.
- Respond to move, add, and change requests.
- Facilitate documentation for inventory control, purchasing, receiving, and auditing.
- Monitor systems used to ensure compliance with company policies and procedures.
- Other tasks associated with Office Services include presentation set up/tear down and printer scheduled maintenance.
Who you’ll be working with:
The Deskside Support Engineer will report into the LA IT Operations Manager and is responsible for providing on-demand deskside IT support for WPP employees and visiting clients.
What you’ll need:
- Must have MacOS and Windows OS experience
- Entrepreneurial, self-motivated and proactive spirit with a desire to learn and grow.
- Able to uphold a positive attitude at all times, even under stressful conditions.
- Experience supporting 100+ people and remote staff.
- Proven ability to handle challenging, rapid-response user support.
Who you are:
You’re open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You’re optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You’re extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we’ll give you:
Passionate, inspired people – We promote a culture of people that do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://wpp.mobi/WPP-US-BENEFITS for more details.
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$35,000 – $75,000 USD
WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
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