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Call Center Customer Service Associate


This is a Full-time position in Los Angeles, CA posted March 31, 2021.

Salary/Wage: $18/hr. to $20/hr. DOE Job Duties:Accurately processes customers’ orders into the ERP system, ensuring that all proper discounts, special pricing and/or arrangements, terms of payments and shipping details are properly applied to orders. Looks up customer orders / invoices and provide information pertaining to: order/ invoice dates, totals, shipment dates, tracking information, etc.Receives and documents customer returns.Helps consumers find store/s near their area or direct them to an online retailer if no stores are available. Answers general customer questions about products and/or transfers more complex technical questions to on-staff nutritionist or to appropriate personnel. Informs customers of new products, special promos, or any other information that may increase customer orders (quantity and/or total amount of order).Perform any other duties as may be assigned by supervisor.Job Requirements:High School Diploma Required; Associate Degree or Bachelor’s Degree preferred.Previous customer service experience, preferably in a call center environment (at least 3 years +)Prior experience in the vitamin/supplement/nutrition industry preferred.Strong verbal communication skills. Excellent data entry skills (Please include speed and accuracy scores). Ability to multi-task, prioritize responsibilities and detail orientedStrong follow through and organizational skillsTeam playerStrong computer skills and proficiency in Microsoft Office programs Job Status: Full-Time, Non-Exempt Schedule: Monday through Friday (Hours TBD), may be required to work on Sundays