LA Cha Cha Chá in downtown Arts District is looking for an Assistant General Manager to join our team!
Responsibilities:
- Work under the direction of the restaurant’s General Manager
- Uphold the highest level of service standards
- Create a warm and hospitable environment for our guests and team
- Scheduling and floor management
- Maintain discipline and standards of service
- Manage day to day operations during scheduled shifts – weekly schedules, employee training and support, guest interaction, and planning while upholding standards
- Weekly & Monthly Inventories
- Be knowledgeable of restaurant policies regarding personnel
- Perform personnel actions, such as hiring and terminating staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee timesheets
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
- Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs
- Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control
- Attend all scheduled employee meetings and offers suggestions for improvement
- Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations
- Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis
- Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times
- Compile and balance cash receipts at the end of the day or shift
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests
- Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
- Opening and Closing procedures
- Maintain staff health, COVID 19 procedures as mandated by LA City Health Department
Qualifications:
- 3+ Years of experience as a Manager, AGM, or GM in a fast-paced high volume environment
- Manager ServSafe certified
- RBS certified
- Strong understanding and proficiency in Microsoft Office and computer skills
- Good understanding of P&L structure and financial indicators for a restaurant business a plus
- Good understanding of COGS management a plus
This job description is not an exclusive list of all functions of the role. Other tasks may be asked to be performed as needed in the best interest of the business.
More detail about L.A. Cha Cha Cha, please visit https://culinaryagents.com/entities/296728-l-a-cha-cha-cha